Ethos BeathChapman is assisting a PE-backed, high-growth business in central London with implementing Freshservice and Freshdesk as a Service Management platform. The role owns both platforms end-to-end, guiding roadmaps, governance, and ROI to ensure they become core operational infrastructure rather than mere ticketing tools.
The position requires strong ITSM knowledge, experience with Freshservice/Freshdesk, and the ability to drive automated workflows across multiple teams from a central
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Service Management Automation Lead — Freshservice Expert employer: Ethos BeathChapman
As a premier international law firm, we offer an exceptional work environment that fosters collaboration and innovation within our Asia-Pacific Disputes & International Arbitration practice. Our commitment to employee growth is evident through comprehensive training programmes and opportunities to work alongside industry leaders on high-stakes cases. Located in London, our firm not only provides competitive benefits but also promotes a vibrant work culture that values diversity and encourages professional development.
