At a Glance
- Tasks: Lead IT service management and coordinate projects in a fast-paced, high-growth environment.
- Company: Join a dynamic, PE-backed organisation based in central London.
- Benefits: Competitive salary, career growth, and a collaborative work culture.
- Other info: Opportunity to learn from a diverse tech team and contribute to exciting projects.
- Why this job: Make a real impact by driving IT services and project delivery.
- Qualifications: Experience in IT service management and strong stakeholder communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Our client is a PE-backed, high-growth and acquisitive organisation based in central London with a requirement to be in the office 4 days per week.
The Role
They are looking for an IT Service Manager who can act as the operational right hand to the Head of IT Services. This is a management and coordination role, not a technical support one, reporting to the Head of IT Services and working alongside the Application Portfolio Manager (APM) to deliver the IT function’s mandate. Where the Head sets the direction and owns the strategy, you would make sure the machine runs. You would need to be able to keep the wheels on when the Head is out: stepping into vendor reviews, progressing acquisition integrations, or briefing stakeholders on project status. You should also be close enough to the APM’s work to cover the essentials if they are unavailable. This is a role that earns trust through breadth, reliability, and the ability to operate independently.
The IT part of a broader technology function includes product management, software engineering, data, and automation. You would work alongside product managers and software delivery engineers who use agile, discovery-led approaches to solve business problems. This is not a siloed IT department; the opportunity is to learn from and contribute to how the wider technology team works. The MSP maintains a presence at the office. Your job would be to work with them as a partner, not replace them: guiding priorities, unblocking issues, making decisions on the bigger problems, and ensuring what they deliver meets the standard expected. You would build a strong working relationship with their team both in London and at their headquarters.
Key Responsibilities:
- Project Delivery & Acquisition Integration
- Stakeholder Engagement & Communication
- Commercial Administration & Asset Management
Required Experience
Must Have
- Demonstrable experience in IT service management, vendor management, or a closely related discipline involving coordinated service delivery across multiple sites in organisations of 500+ employees, ideally with experience of rapid growth or acquisition-driven scaling.
- Proven ability to manage projects and structured delivery through third-party providers: you know how to brief a vendor, track delivery, elevate effectively, and hold people to account without doing the technical work yourself.
- Experience managing or contributing to MSP or outsourced IT relationships, including SLA monitoring, performance review, and operational coordination.
- Strong stakeholder communication skills: you can keep non-technical audiences informed, explain what is happening and why, and represent IT credibly in meetings with senior business leaders.
- Enough technical understanding to ask the right questions, spot when something does not add up, and make sound judgement calls on infrastructure, device, and integration decisions, without needing to implement the fix yourself.
- Documentation discipline: you write things down, keep records current, and produce clear reporting without being asked.
Nice to Have
- ITIL certification or equivalent service management framework experience.
- Experience in PE-backed, acquisition-heavy, or high-growth environments where the pace of change is relentless and the quality bar is high.
- M&A integration experience, particularly the IT workstream of onboarding acquired businesses onto a standard technology platform.
- Security and incident management literacy: familiarity with incident response processes, root-cause analysis, and the operational interface between IT service management and cyber security functions (e.g. MDR, SOC).
- Microsoft 365 administration and licensing at scale; familiarity with Intune, Entra ID, and SaaS cost governance.
- Property, distributed retail, franchise, or multi-site service business experience.
- Application portfolio management exposure: enough familiarity with software lifecycle, vendor onboarding, and licence management to cover for the APM when needed.
IT Service Manager (High-growth, fast-paced, M&A environment. MSP and Projects focus) in London employer: Ethos BeathChapman
Ethos BeathChapman is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the hospitality technology sector. Employees benefit from extensive training opportunities and the chance to work with cutting-edge software solutions while travelling across EMEA, making every day a new adventure. Join us to be part of a rapidly growing team where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager (High-growth, fast-paced, M&A environment. MSP and Projects focus) in London
✨Join the IT Consultancy Buzz
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Create a personal project or case study relevant to the challenges Ethos BeathChapman might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Ethos BeathChapman
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We think you need these skills to ace IT Service Manager (High-growth, fast-paced, M&A environment. MSP and Projects focus) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ethos BeathChapman.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ethos BeathChapman. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ethos BeathChapman
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
