At a Glance
- Tasks: Lead the evolution of Freshservice and Freshdesk into essential operational tools.
- Company: Fast-growing, PE-backed organisation in central London.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Collaborate with diverse teams and drive automation strategies.
- Why this job: Make a significant impact by transforming key platforms in a high-growth setting.
- Qualifications: Strong experience in workflow configuration and service management.
The predicted salary is between 60000 - 80000 £ per year.
Ethos Beath Chapman is helping a PE-backed, high-growth organisation in central London recruit a Platform Owner for Freshservice and Freshdesk.
You will own both platforms end-to-end alongside the Head of Automation, evolving them from ticketing tools into core operational infrastructure.
The role requires strong experience with workflow configuration, SLAs, and service catalogues, plus the ability to work across internal and customer-facing teams.
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ITSM Platform Lead: Automation, Strategy & Adoption employer: Ethos BeathChapman
Ethos BeathChapman is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the hospitality technology sector. Employees benefit from extensive training opportunities and the chance to work with cutting-edge software solutions while travelling across EMEA, making every day a new adventure. Join us to be part of a rapidly growing team where your contributions are valued and your career can flourish.
