At a Glance
- Tasks: Lead exciting implementations of hospitality tech across the UK and EMEA, ensuring smooth transitions for clients.
- Company: Join a rapidly scaling hospitality tech company with a global presence.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Enjoy significant travel and flexible working hours in a customer-first role.
- Why this job: Make a real impact in the hospitality industry while developing your technical skills.
- Qualifications: 2-3+ years in hospitality tech implementation and strong project management skills required.
The predicted salary is between 50000 - 65000 £ per year.
Our client is a rapidly scaling, hospitality technology business with a global reach. This is an opportunity to join the EMEA operations team as a Senior Implementation Consultant, delivering hands-on installation, configuration, and training across one of the most comprehensive hospitality software platforms in the market.
The platform spans property management, point of sale, spa, golf, dining, payments, loyalty, and analytics, used by thousands of properties across hotels, resorts, casinos, cruise lines, private members clubs, and sports and entertainment venues globally. This isn't a single-product implementation role. You will be working across the full suite, giving you breadth of technical experience and variety of project that most implementation roles simply cannot offer.
The role is UK-based with regular travel across the UK with some EMEA travel expected, a mix of on-site installation at customer properties and remote delivery, with regular team meetings at the HQ. If you are technically strong, customer-focused, and comfortable being on the road, this is a genuinely interesting place to build your career.
Our client's cloud-native SaaS platform is trusted by some of the world's most recognised hotel groups, destination resorts, and casino operators, with client relationships that in some cases span fifteen years or more. The business is growing fast, with revenues increasing rapidly and subscription income expanding at over 27% year-on-year following their AI product adoption.
As Senior Implementation Consultant, EMEA, you'll be responsible for:
- Performing on-site and remote installation, configuration, and testing of PMS, spa, golf, POS, and related products at customer properties across the UK and EMEA
- Acting as Project Lead or second lead to a Project Manager across implementation engagements, managing scope, timelines, documentation, and stakeholder communication
- Gathering site requirements and working with Project Management to recommend operational design ahead of installation
- Configuring and testing systems to ensure they are optimised for each customer's operational requirements before go-live
- Preparing and delivering training sessions for end users and operational teams at customer properties
- Providing live on-site support during go-live, troubleshooting issues and ensuring a smooth transition to operations
- Managing and resolving EMEA support tickets, monitoring SLAs, and escalating where required
- Developing post-project documentation to ensure the Customer Care team has everything needed to support the client going forward
- Keeping current with product releases, new features, and updates across the product suite
- Supporting the sales team with pre-sales technical engagement and prospect demonstrations where required
To be considered for the Senior Implementation Consultant role, you will need:
- 2-3+ years of hands-on implementation or technical support experience with hospitality technology products — PMS, spa, golf, or POS systems
- Practical experience with system installation, configuration, and technical troubleshooting in a customer-facing environment
- Comfortable working at a technical level — Linux and Windows command line, log management, networking troubleshooting, firewall configuration, and system administration
- Strong project management skills — able to manage scope, documentation, milestones, and stakeholder communication across multiple concurrent projects
- Excellent communication skills and the ability to work confidently with both technical teams and non-technical operational stakeholders at customer properties
- Self-sufficient and comfortable working independently on the road — this role involves significant travel across the UK and EMEA
- Customer-first mindset — you take ownership of issues and don't consider a job done until the customer is fully operational and confident
- Willingness and ability to travel approximately 50% of the time across EMEA with flexible working hours
A strong advantage:
- Direct implementation experience with Oracle Hospitality (OPERA / OHIP), Shiji, Guestline, or a comparable PMS platform, either in-house or via a third-party implementation partner
- Experience implementing spa or golf management systems
- Background at a third-party Oracle implementation partner: HRS and Tyngo
- Programming experience in Java or Python
- Exposure to document database systems or application-level virtualisation
- Experience with web service delivery in on-premises environments
Please apply now with your latest CV for a confidential discussion. All applications are treated in the strictest confidence. Only shortlisted candidates will be responded to; if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.
Locations
Senior Implementation Consultant - Hospitality Tech (PMS, Spa, Golf) in Cheshire, Warrington employer: Ethos BeathChapman
Our client is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the rapidly evolving hospitality technology sector. With a strong focus on employee growth, you will have the opportunity to work with a diverse range of clients across the UK and EMEA, gaining invaluable experience in a variety of projects while enjoying a supportive culture that prioritises customer satisfaction and technical excellence. The company's commitment to professional development and its impressive growth trajectory make it an attractive place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Implementation Consultant - Hospitality Tech (PMS, Spa, Golf) in Cheshire, Warrington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ethos BeathChapman. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ethos BeathChapman
Don't be shy about reaching out to Ethos BeathChapman directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Implementation Consultant - Hospitality Tech (PMS, Spa, Golf) in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ethos BeathChapman and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ethos BeathChapman
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
