At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and high standards.
- Company: Dynamic hotel in London with a focus on excellence and guest satisfaction.
- Benefits: Competitive salary, performance bonus, and career development opportunities.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Join a passionate team and make a real impact in the hospitality industry.
- Qualifications: Proven experience in hotel operations and strong leadership skills.
The predicted salary is between 70000 - 70000 £ per year.
We are looking for an experienced and commercially driven Hotel Operations Manager to join a hotel in London. This is a senior leadership position for an accomplished hospitality professional who understands what it takes to deliver exceptional guest experiences, high operational standards and strong commercial results.
You will take responsibility for the smooth day-to-day operation of the hotel, working closely with the General Manager and senior leadership team to drive performance, develop people and continuously improve the guest journey.
- Oversee the day-to-day operations of the hotel, ensuring consistently high standards across all departments.
- Lead, motivate and develop departmental managers and operational teams.
- Drive exceptional guest satisfaction and ensure outstanding service standards.
- Take responsibility for budgets, cost control, labour management and operational performance.
- Work closely with the General Manager and senior management team on business strategy and operational planning.
- Ensure compliance with health & safety, licensing, employment and operating standards.
- Identify opportunities to improve efficiency, revenue and overall hotel performance.
- Support recruitment, training, succession planning and employee development.
- Work collaboratively with Food & Beverage, Housekeeping, Front Office, Maintenance and other departments.
- Support hotel projects, refurbishments, new initiatives and continuous improvement programmes.
We are looking for a proven hotel operator with significant experience in a senior operational management position.
- Strong previous experience as a Hotel Operations Manager, Deputy General Manager, Hotel Manager or similar senior role.
- Extensive experience within the hotel/hospitality industry.
- A strong understanding of hotel operations across multiple departments.
- Strong commercial awareness with experience of budgets, KPIs and cost control.
- Excellent leadership and people-management skills.
- A genuine passion for guest experience and service excellence.
- Excellent communication and stakeholder-management skills.
- The ability to remain calm and effective in a fast-paced hotel environment.
- Strong knowledge of health, safety and operational compliance.
- Experience working within a quality-driven or premium/luxury hotel environment would be highly advantageous.
£70,000+ basic salary, depending on experience. Performance-related bonus. Career development and progression opportunities. Supportive senior management environment.
Operations Manager, Hotel Services in London employer: Ethical Workforce
Join a vibrant and supportive team at our fine dining restaurant, where your passion for hospitality will be nurtured and celebrated. We offer competitive pay, staff meals, and ample opportunities for career development in a friendly environment that values attention to detail and exceptional service. If you're looking to grow in a dynamic setting alongside dedicated professionals, this is the perfect place for you.
