At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and high standards.
- Company: Dynamic hotel in London with a focus on excellence and growth.
- Benefits: Competitive salary, performance bonuses, and career development opportunities.
- Other info: Supportive environment with excellent employee benefits and growth potential.
- Why this job: Join a senior leadership team and make a real impact in hospitality.
- Qualifications: Proven experience in hotel operations and strong leadership skills.
The predicted salary is between 70000 - 70000 £ per year.
Operations Manager
Location
London
Salary
£70,000+ per annum + Bonus
Job Type
Full-time, Permanent
The Opportunity
We are looking for an experienced and commercially driven Hotel Operations Manager to join a hotel in London.
This is a senior leadership position for an accomplished hospitality professional who understands what it takes to deliver exceptional guest experiences, high operational standards and strong commercial results .
You will take responsibility for the smooth day-to-day operation of the hotel, working closely with the General Manager and senior leadership team to drive performance, develop people and continuously improve the guest journey.
Key Responsibilities
- Oversee the day-to-day operations of the hotel, ensuring consistently high standards across all departments.
- Lead, motivate and develop departmental managers and operational teams.
- Drive exceptional guest satisfaction and ensure outstanding service standards.
- Monitor and improve operational KPIs, productivity and profitability.
- Take responsibility for budgets, cost control, labour management and operational performance.
- Work closely with the General Manager and senior management team on business strategy and operational planning.
- Ensure compliance with health & safety, licensing, employment and operating standards.
- Monitor guest feedback and implement improvements where required.
- Develop and maintain effective SOPs and operational procedures.
- Identify opportunities to improve efficiency, revenue and overall hotel performance.
- Support recruitment, training, succession planning and employee development.
- Manage operational challenges confidently and provide effective solutions.
- Work collaboratively with Food & Beverage, Housekeeping, Front Office, Maintenance and other departments.
- Support hotel projects, refurbishments, new initiatives and continuous improvement programmes.
About You
We are looking for a proven hotel operator with significant experience in a senior operational management position.
You should have
Strong previous experience as a Hotel Operations Manager, Deputy General Manager, Hotel Manager or similar senior role.
- Extensive experience within the hotel/hospitality industry.
- A strong understanding of hotel operations across multiple departments.
- Proven experience managing and developing large teams.
- Strong commercial awareness with experience of budgets, KPIs and cost control.
- Excellent leadership and people-management skills.
- A genuine passion for guest experience and service excellence.
- Strong problem-solving and decision-making abilities.
- Excellent communication and stakeholder-management skills.
- The ability to remain calm and effective in a fast-paced hotel environment.
- Strong knowledge of health, safety and operational compliance.
- Experience working within a quality-driven or premium/luxury hotel environment would be highly advantageous.
What We Offer
- £70,000+ basic salary, depending on experience
- Performance-related bonus
- Senior leadership position
- Opportunity to influence and improve operations
- Career development and progression opportunities
- Supportive senior management environment
- Excellent employee benefits
Apply today with your CV and a member of our recruitment team will be in touch.
All applications will be treated with the strictest confidence.
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