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- Tasks: Join the Cashless Support Team to assist festival-goers with their wristbands and top-ups.
- Company: Boomtown, a vibrant festival known for creativity and community.
- Benefits: Experience a unique festival atmosphere while gaining valuable customer service skills.
- Other info: Must be available from 11th to 17th August and stay on-site.
- Why this job: Be part of an unforgettable festival experience and help create lasting memories.
- Qualifications: Customer service experience and a love for outdoor events are essential.
The predicted salary is between 12 - 15 £ per hour.
Boomtown is a spectacle that eclipses reality, pulls in theatre, escapism, community & creativity. This festival giant is a UK favourite for uncovering a world like no other!
Roles and Responsibilities: Cashless Support Team - This role is predominantly a customer service position, where you are there to ensure ticket holders at Boomtown get the best out of their wristbands. Our team will answer queries and assist with card-only top-ups. Cashless systems at festivals are on the rise and are becoming a crucial part of a festival experience and this role is to help the public with enquiries and the system. Must be available for all the dates.
We have two different roles within this team.
- One is at the top up stations throughout the site. This is both a stewarding and customer service role, managing the flow of people using the top up stations and assisting as required. You will need to work independently, engaging proactively with ticket holders within the festival to ensure a fast and efficient service.
- The other is on the ‘Banks’ placed at two key locations in the festival. You’ll be part of a team either helping the flow of customers to the Bank or helping them top up and answering queries at the Bank itself.
The team will work across both roles at the event.
Skills and Experience:
- Existing box office experience is a huge advantage, please ensure you add any relevant experience to your application.
- You must have previous customer service, ticketing, or similar experience.
- Being comfortable using technology will be an advantage for this role.
- Enthusiastic, polite and confident.
- A loud voice will be handy.
- A good level of spoken English.
- A love of working in the great outdoors!
Requirements
Candidate requirements:
- Applicants are required to have availability across all the event dates.
- You must be a British or Irish resident or have the right to work in the UK.
- You must be able to provide at least two references from previous employers.
- You are required to stay in our Ethical Staffing campsite on-site.
Cashless Support Team - Boomtown 2026 - (Tuesday 11th - Monday 17th August) in Winchester employer: Ethical Staffing
Contact Detail:
Ethical Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cashless Support Team - Boomtown 2026 - (Tuesday 11th - Monday 17th August) in Winchester
✨Tip Number 1
Get to know the festival vibe! Before you apply, check out Boomtown's social media and website. Understanding the culture will help you connect with the team and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different scenarios at the festival. Being able to demonstrate your problem-solving abilities during an interview can really set you apart.
✨Tip Number 3
Network like a pro! Reach out to past employees or current team members on LinkedIn. A friendly chat can give you insider tips and might even lead to a recommendation!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Cashless Support Team at Boomtown!
We think you need these skills to ace Cashless Support Team - Boomtown 2026 - (Tuesday 11th - Monday 17th August) in Winchester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous customer service or box office experience in your application. We want to see how your skills can help us create an amazing festival experience!
Be Enthusiastic!: Let your passion for festivals shine through in your application. We love candidates who are excited about the role and can bring that energy to the Cashless Support Team!
Keep It Clear and Concise: When writing your application, be clear and to the point. We appreciate straightforwardness, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board for Boomtown 2026.
How to prepare for a job interview at Ethical Staffing
✨Know Your Role
Before the interview, make sure you understand the specifics of the Cashless Support Team role. Familiarise yourself with the responsibilities, especially around customer service and technology use. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is heavily focused on customer interaction, be ready to share examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or helped someone have a better experience—this will demonstrate your suitability for the job.
✨Practice Your Communication
A loud voice and clear communication are key for this role, especially in a busy festival environment. Practice speaking clearly and confidently about your experiences. You might even want to rehearse common interview questions with a friend to get comfortable with articulating your thoughts.
✨Embrace the Festival Spirit
Show your enthusiasm for working outdoors and being part of a vibrant festival atmosphere. Share any relevant experiences you have at events or festivals, and express your excitement about contributing to the Boomtown experience. This will help you connect with the interviewers on a personal level.