At a Glance
- Tasks: Join the Cashless Support Team to assist festival-goers with their wristbands and top-ups.
- Company: Lost Village, an immersive music and arts festival in a stunning woodland setting.
- Benefits: Experience a unique festival atmosphere while gaining valuable customer service skills.
- Other info: Work all festival days but enjoy some downtime to soak in the vibes!
- Why this job: Be part of an exciting event and help create unforgettable memories for attendees.
- Qualifications: Great customer service skills and experience in fast-paced environments preferred.
The predicted salary is between 12 - 15 £ per hour.
Lost Village is an immersive boutique music and arts festival set within a hidden woodland location in Lincolnshire. Combining world-class electronic music, live performances, wellness experiences, comedy, food, and interactive entertainment, the festival attracts thousands of attendees each year for a unique four-day experience.
Known for its creative production, themed environments, and attention to detail, Lost Village transforms the forest into a vibrant temporary community where guests can explore stages, installations, workshops, dining experiences, and late-night entertainment.
Roles and Responsibilities:
Cashless Support Team – This role is predominantly a customer service position, where you are there to ensure ticket holders at Lost Village get the best out of their wristbands. Our team will answer queries and assist with card-only top-ups.
Cashless systems at festivals are on the rise and becoming a crucial part of the festival experience. This role is to help the public with enquiries about the system.
There are top-up stations throughout the site. This is both a stewarding and customer service role, managing the flow of people using the top-up stations and assisting as required. You will need to work independently, engaging proactively with ticket holders within the festival to ensure a fast and efficient service.
Please note you will be expected to work on all days of the event, however there will be some time off to enjoy the festival.
Requirements
Skills and Experience:
- Great customer service skills
- Previous experience in customer facing roles at events/festivals is a huge advantage
- The ability to work under pressure in a frantic environment
- Previous experience in the implementation and use of cashfree/RFID tech is a huge advantage
Candidate requirements:
- You must be a UK resident or have the right to work in the UK
- You must be able to provide at least two references from previous employers
Cashless Support Team - Lost Village (Wednesday 26th August - Monday 31st August 2026) employer: Ethical Staffing
At Lost Village, we pride ourselves on creating a vibrant and inclusive work environment that celebrates creativity and teamwork. As part of the Cashless Support Team, you'll not only gain valuable customer service experience in a dynamic festival setting but also enjoy the unique opportunity to immerse yourself in the festival atmosphere during your downtime. With a focus on employee growth and a commitment to fostering a supportive culture, Lost Village is an exceptional employer for those seeking meaningful and rewarding experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Cashless Support Team - Lost Village (Wednesday 26th August - Monday 31st August 2026)
✨Tip Number 1
Get to know the festival vibe! Before you apply, check out Lost Village's social media and website. Understanding their culture will help you connect with the team during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping festival-goers, think of scenarios where you can showcase your ability to handle queries and keep things running smoothly.
✨Tip Number 3
Network like a pro! Reach out to past employees or current team members on LinkedIn. A friendly chat can give you insider tips and maybe even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Lost Village crew!
We think you need these skills to ace Cashless Support Team - Lost Village (Wednesday 26th August - Monday 31st August 2026)
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for festivals and customer service.
Tailor Your Application:Make sure to customise your application to highlight any relevant experience you have in customer service or events. Mention specific skills that relate to the role, like handling cashless systems or working under pressure.
Keep It Clear and Concise:We appreciate a straightforward application! Stick to the point and avoid fluff. Use bullet points if it helps make your experience stand out clearly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role at Lost Village.
How to prepare for a job interview at Ethical Staffing
✨Know Your Stuff
Familiarise yourself with the cashless systems used at festivals, especially RFID technology. Being able to discuss how these systems work and their benefits will show your enthusiasm and preparedness for the role.
✨Customer Service is Key
Brush up on your customer service skills! Think of examples from past experiences where you’ve handled difficult situations or provided exceptional service. This will help you demonstrate your ability to engage positively with festival-goers.
✨Stay Calm Under Pressure
Prepare for scenarios where you might need to think on your feet. Festivals can be hectic, so practice how you would handle a busy top-up station or a flurry of questions from attendees. Showing that you can maintain composure will impress the interviewers.
✨Be Proactive
During the interview, express your willingness to take initiative. Share ideas on how you could enhance the customer experience at the festival. This proactive attitude will highlight your commitment to making the event enjoyable for everyone.
