Risk Manager, Corporate Affairs and Communications

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let\’s lead the way together.

The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate sustainability (CS) initiatives.

How you will make an impact in this role?

• Ensure adherence to all procedures (external communications and internal communications, as examples) and that all controls are being executed appropriately for the International Corporate Affairs and Communications teams.
• Ensure that all appropriate approvals have been obtained that are relevant to the type of content being created, while understanding various market and consumer protection laws.
• Develop close relationships with key colleagues, both within the departments local International teams as well as with the local Market Compliance teams and approach communication strategy discussions with a risk mindset.
• Work closely with Process Management team to address any gaps and/or changes to established processes and assist with determining a process resolution.
• Work with colleagues locally to create and maintain an inventory of all content that is created for the International Corporate Affairs and Communication teams.
• Partner with Governance team to ensure all Corporate Affairs and Communications wide regulatory/policy mandates are being implemented across all applicable department owned/managed processes, including but not limited to, Privacy, Accessibility, Complaints, Conduct Risk, Artificial Intelligence, etc.

Required Qualifications:

• 3+ years’ experience in Risk Management and/or Governance.
• Strong understanding of Operational Risk Management.
• Proven success at developing and executing strategies that better identify, communicate, and manage risk.
• Strong problem-solving skills; ability to see the big picture with attention given to critical details.

Preferred Qualifications:

• Willingness and ability to understand the underpinning of procedures and processes and determine root causes of issues.
• Demonstrated ability to successfully manage multiple priorities under pressure.
• Strong business acumen and demonstrated thought leadership.
• Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations.
• Bachelor’s degree, MBA or advanced degree preferred.

Leadership Skills:

• Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
• Ability to communicate key risks to colleagues, business partners, and senior leaders.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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