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- Tasks: Lead process mapping and improve business processes for risk management at American Express.
- Company: Join a 175-year-old innovative company with a strong culture and values.
- Benefits: Enjoy competitive salaries, flexible work options, and comprehensive health benefits.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in process mapping and operational risk management is essential.
- Other info: Great opportunities for career growth and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Work Location Options: Hybrid
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role? The IC Governance & Control function sits within International Card Services (ICS), which comprises all issuing functions across our 28 international markets (excluding the U.S.). ICS colleagues operate across diverse geographies and disciplines, issuing products to both Consumer and Commercial customers. The organization is integral to the global growth strategy for American Express, with an ambition to drive significant value through the delivery of innovative products and robust operational controls that support sustainable, well-managed growth.
We are seeking a motivated and detail-oriented Process Mapping Manager to lead the documentation, analysis, and continuous improvement of business processes across the IC organization. This role supports the successful delivery of our Risk and Control Self-Assessment (RCSA) program by ensuring all key processes are fully mapped, risks and controls are accurately identified, and documentation meets enterprise standards and regulatory expectations. The Process Mapping Manager will partner closely with central RCSA teams, process owners, risk leads, and second-line stakeholders to ensure timely completion of process mapping, high-quality documentation, and strong process governance.
Key Responsibilities
- Lead process mapping and documentation for end-to-end business processes within IC, ensuring compliance with enterprise standards and alignment with the RCSA framework.
- Coordinate with process owners and subject matter experts (SMEs) to capture current-state (as-is) workflows and design improved (to-be) processes.
- Maintain a central process repository ensuring documentation is accurate, current, and version controlled.
- Partner with Risk & Control teams to identify key process risks, controls, and ensure documentation supports RCSA.
- Support the management of project timelines, milestones, and deliverables.
- Support the coordination and facilitation of workshops and reviews to validate process maps, risk/control alignment, and ensure stakeholder sign-off.
- Identify process improvement opportunities, including automation, simplification, and standardization.
- Contribute to continuous improvement of process & RCSA execution.
- Support training and communication to drive process governance adoption.
Minimum Qualifications
- Significant experience in process mapping, process improvement, or operational risk management within financial services.
- Understanding of risk and control frameworks, including control design, testing, and remediation.
- Proficiency with process mapping tools (e.g., Visio, Signavio, Blueworks Live).
- Proven project-management and stakeholder-management skills.
- Analytical and problem-solving abilities.
- Strong communication and documentation skills.
- Experience with Lean / Six Sigma methodologies.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Risk and Control Manager - Process Management employer: Ethica Consulting
Contact Detail:
Ethica Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk and Control Manager - Process Management
✨Tip Number 1
Network like a pro! Reach out to current or former employees at American Express on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to risk management and process improvement. We should also be ready to share examples of how we've tackled challenges in previous roles.
✨Tip Number 3
Showcase your skills with a portfolio! If you've worked on process mapping or improvements, gather some examples to discuss during the interview. It’s a great way to demonstrate our expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Risk and Control Manager - Process Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Risk and Control Manager role. Highlight your experience in process mapping and operational risk management, as these are key for us at American Express.
Showcase Your Skills: Don’t forget to mention your proficiency with process mapping tools like Visio or Signavio. We want to see how your skills align with our needs, so be specific about your experiences!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ethica Consulting
✨Know Your Processes
Before the interview, brush up on your knowledge of process mapping and improvement. Familiarise yourself with tools like Visio or Signavio, as well as Lean/Six Sigma methodologies. Being able to discuss specific examples of how you've improved processes in the past will show your expertise.
✨Understand Risk and Control Frameworks
Make sure you have a solid grasp of risk and control frameworks relevant to financial services. Be prepared to discuss how you've identified risks and implemented controls in previous roles. This will demonstrate your ability to align with the RCSA framework that American Express values.
✨Showcase Your Communication Skills
As a Process Mapping Manager, you'll need to coordinate with various stakeholders. Practice articulating your thoughts clearly and concisely. Think of examples where your strong communication skills helped facilitate workshops or stakeholder sign-offs, as this will be crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific challenges related to process mapping or risk management. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
