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- Tasks: Provide exceptional service to Card Members and manage payments in a vibrant airport lounge.
- Company: Leading financial services company known for its premium customer experience.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Join a dynamic team and enhance the travel experience for premium customers.
- Qualifications: 1 year of premium customer service experience, ideally in travel or airlines.
- Other info: Fast-paced environment with a focus on communication and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services company is seeking a Member Service Professional to provide exceptional service to Card Members at the airport lounge. Responsibilities include securing payments from clients with overdue accounts and delivering top-notch concierge services.
The ideal candidate will have at least 1 year of experience in a premium customer service role, preferably within the airline or travel industry. This role requires excellent communication skills and the ability to work in a fast-paced environment.
Premium Card Member Concierge & Lounge Specialist employer: Ethica Consulting
Contact Detail:
Ethica Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Card Member Concierge & Lounge Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the airline or travel industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering top-notch service, try role-playing common scenarios with a friend. It’ll help you feel more confident when it’s time for the real deal.
✨Tip Number 3
Stay organised! Keep track of the jobs you’ve applied for and follow up if you haven’t heard back. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Premium Card Member Concierge & Lounge Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in premium customer service roles. We want to see how you've gone above and beyond for clients, especially in fast-paced environments like the airline or travel industry.
Tailor Your Application: Don’t just send a generic application! We love it when candidates customise their CVs and cover letters to reflect the specific skills and experiences that match our job description. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Ethica Consulting
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in a premium setting. Be ready to share specific examples from your past experience that highlight how you’ve gone above and beyond for clients, particularly in the airline or travel industry.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey your ideas effectively under pressure.
✨Familiarise Yourself with the Company
Research the financial services company and its values. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re not just a good fit for the role but also for the company culture.
✨Prepare for Fast-Paced Scenarios
Think of examples where you successfully managed multiple tasks or dealt with challenging situations in a fast-paced environment. Be ready to discuss how you prioritised tasks and maintained high service standards, as this will demonstrate your ability to thrive in the role.
