Manager-Digital Product Management

Work Location Options: Hybrid. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role? Digital Labs is a high impact group within American Express with a mission to build on Amex's legacy of reinvention to lead innovation in FinTech and create products that make a difference in our customers' lives. Our team focuses on crafting leading digital payment solutions, using our world-class servicing network and lifestyle assets to deliver outstanding digital experiences, and thinking entrepreneurially about emerging technologies to help drive new opportunities for American Express.

As a Product Manager in the team, you will work with colleagues in the U.S and U.K in shaping how we leverage AI and data to drive a more personalized and engaging user experience. Your focus will be on ensuring that the recommendation engine meets our business goals and provides an optimal customer experience across multiple products, while working closely with cross-functional teams to monitor performance, refine models, and drive data-driven enhancements. This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Decision Science, Ventures, as well as Labs Business Development & Product Enablement teams.

Responsibilities:

• Proficient understanding of artificial intelligence and machine learning concepts, with hands-on experience in applying these technologies to product development.
• Demonstrated track record of successfully implementing personalization strategies in digital products or services, utilizing AI-driven algorithms to enhance user experience and engagement.
• Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations.
• Experience working cross-functionally with engineering, data science, and business teams to translate business objectives into technical requirements for AI-powered features.
• Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders and collaborate effectively in a fast-paced, agile environment.

Minimum Qualifications:

• Experience working as a senior product manager (or equivalent) with team leadership responsibilities in a forward-thinking, fast-paced team environment.
• Experience in product development using Agile principles in partnership with engineering teams.
• Experience in using traditional AI/ML models to drive a new product/solution in the product development lifecycle.
• Proven ability to track and successfully complete complex programs/projects on time, while keeping all stakeholder groups informed and satisfied.
• Passionate and highly experienced about emerging technology and AI able to succinctly describe the latest trends and provide thought leadership on their relevance to American Express.
• Experience of using a structured approach to innovate new products that successfully meet the needs of the identified target audience.
• Experience with data and analytics to drive decision making and product improvement.
• Ability to communicate effectively at all levels, including concise verbal and written executive-level communications.
• Demonstrated ability to work in a highly collaborative environment with heavy emphasis on partnership.
• Demonstrate leadership and organizational skills.
• Evidence of managing a creative, innovative set of AI products and teams focused on the delivery of strategic priorities.
• Basic statistics skills acquired through academic study (i.e. math, computer science, engineering, economics, physics) or comparable work experience.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Benefits:

• Competitive base salaries.
• Bonus incentives.
• Support for financial well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.