Global New Accounts - Customer Care Professional - Norwegian Speaker

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\’s lead the way together. How will you make an impact in this role? In Global New Accounts (GNA) we place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The GNA Customer Care Professional for our Norwegian customers are empowered to make the start of the journey with AmEx a fantastic experience and one our new customers will never forget. The team is responsible for working on new applications to ensure we cover all requirements to protect our customers and AmEx on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with our new cardmembers. The candidate will have the opportunity to be cross-trained across several functions and business units as we manage our daily duties and volumes to ensure our customers always come first. Here\’s just some of what you\’ll do in this role: Deliver world-class customer service. Convert new account applications into New Card accounts by assessing the applicant\’s suitability to become an American Express customer and hold an Amex card. Build strong collaborative partnerships within American Express. Work compliantly to process anti-money laundering and risk verifications on card applications. Build meaningful relationships with our customers, by offering custom solutions and negotiating a positive outcome for the Customer and American Express. Meet and exceed quality goals, compliance regulations, and productivity targets. Navigate a computerized data entry system or other relevant applications. Uphold the Data Protection and Privacy Act for our Customers. Update systems accurately and efficiently. Re-prioritize to adapt to the ever-changing environment. Minimum Qualifications: Customer service experience Norwegian speaker required. Able to communicate verbally and in writing in Finnish. Attention to detail. Listening skills. Enthusiastic and energetic. Team player – Able to work on your own initiative. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #J-18808-Ljbffr