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- Tasks: Drive strategic relationships and enhance control oversight for the Amex ATM business.
- Company: Join American Express, a leader in innovation with a rich 175-year history.
- Benefits: Enjoy competitive salaries, bonuses, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact by shaping the future of cash access and ATM strategies.
- Qualifications: Strong relationship management, negotiation skills, and financial acumen required.
- Other info: Experience excellent career development opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Work Location Options: Hybrid
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Role Reporting to Director Global ATM Business Development & Strategy, the Senior Manager - ATM Strategic Relationship Management position is an exciting opportunity for an experienced business development professional to drive external change and enhanced control oversight for the Amex ATM business. The role will allow you to devise & implement strategies to meet company needs through a mix of:
- Setting country level vision to meet stakeholder needs based on the demands of customer experience, future cash needs and evolving ATM landscapes
- Renegotiating existing contracts to modernise our contract base & lower fees for debit while introducing new Guardian driven compliance requirements
- Conducting long-term strategic planning for cash access in response to debit and the changing demands for cash in different geographies.
Key responsibilities of the role will include a mixture of country level engagements and global strategies covering:
- Stakeholder engagement to identify and clarify needs internal and external including local issuers & GNS partners.
- Owning country level strategies - build a detailed level understanding of the external ATM marketplace, industry players & competitor activity and propose solutions.
- Lead negotiations with banks or national ATM networks to achieve access that best suits cardmember and issuer needs across coverage, cost & capabilities.
- Sign complex contracts ensuring all ATM specifications and back-office processes can be followed
- Ensure Guardian driven compliance requirements are included and enforced in all new and re-negotiated agreements.
Minimum Qualifications:
- Outstanding relationship and collaboration skills - ability to manage stakeholders internally and externally
- Experience in influencing challenging external partners during engagements
- Structured negotiation skills.
- Financial acumen to construct mutually beneficial business proposals, often reacting to partner demands during live negotiations
- Contract signing exposure to managing contract negotiations for both business and legal terms
- Strong analytical skills, business acumen and ability to think strategically and logically, and to structure & process information into meaningful and actionable recommendations
- Confident verbal communication and ability to create succinct and compelling presentations to deliver a message effectively
- Diplomatic ability to influence others at all levels of the business and externally
Non-considerations For Sponsorship Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Senior Manager - ATM Strategic Relationship Management in Burgess Hill employer: Ethica Consulting
Contact Detail:
Ethica Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - ATM Strategic Relationship Management in Burgess Hill
✨Tip Number 1
Network like a pro! Reach out to current or former employees at American Express on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for senior management roles and practice your responses. We want to showcase our strategic thinking and negotiation skills, so let’s nail that pitch!
✨Tip Number 3
Showcase your achievements! When we get the chance to present ourselves, let’s highlight specific examples of how we've driven change and improved relationships in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of Team Amex!
We think you need these skills to ace Senior Manager - ATM Strategic Relationship Management in Burgess Hill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Manager role. Highlight your experience in relationship management and strategic planning, as these are key for us at American Express.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your negotiation prowess and analytical abilities. We want to see how you’ve made an impact!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ethica Consulting
✨Know Your Stakeholders
Before the interview, research American Express and its stakeholders. Understand their needs and how the ATM landscape is evolving. This will help you demonstrate your ability to engage effectively with both internal and external partners.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully influenced challenging partners. Be ready to discuss your structured approach to negotiations and how you achieved mutually beneficial outcomes.
✨Demonstrate Financial Acumen
Brush up on your financial knowledge related to ATM operations and contract management. Be prepared to discuss how you can construct business proposals that align with the company's goals while addressing partner demands.
✨Craft Compelling Presentations
Practice delivering succinct and impactful presentations. Use clear examples to illustrate your points, as this role requires confident verbal communication. Show them you can convey complex information in an easily digestible way.
