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- Tasks: Provide top-notch technical support and collaborate with sales teams to resolve issues.
- Company: Dynamic tech company in Telford, fostering a supportive work environment.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Join a team where your technical skills make a real difference for customers.
- Qualifications: 5+ years in technical support, strong PC knowledge, and excellent communication skills.
- Other info: On-site role with a focus on teamwork and customer satisfaction.
The predicted salary is between 24000 - 32000 £ per year.
To provide comprehensive technical support to customers' network across all stages of the sales cycle, from pre-sales engagement to post-sales technical support.
Duties
- Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management.
- Take full ownership of technical issues, including their management, resolution and escalation.
- Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking.
- Maintain clear, professional and effective communication with both internal stakeholders and external customers.
- Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable.
- Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team.
- Lead and manage customization projects through POC completion before transitioning ownership to the sales team.
- Ensure effective technical handovers between team members when required, enabling continuity and consistency.
- Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests.
- Provide on-site technical support for customers & partner activities, as needed.
- Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently.
To be considered you MUST:
- Have at least 5 years technical support experience as well as hands-on experience in computer diagnostics and hardware repair.
- Understand PC architecture.
- Have advanced expertise in Windows-based systems, endpoint networking and security.
- Possess excellent verbal and written communication skills.
- Be highly organised.
- Have a full clean driving licence.
Technical Support Assistant in Telford employer: Ethero
Contact Detail:
Ethero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Assistant in Telford
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out from the crowd.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle specific issues and be ready to share examples from your past experience. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your genuine interest in the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Support Assistant in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Assistant role. Highlight your technical support experience, especially any hands-on work with computer diagnostics and hardware repair. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since clear communication is key in this role, make sure to showcase your verbal and written communication skills in your application. Use examples that demonstrate how you've effectively communicated with customers or team members in the past.
Be Organised: We love a well-organised application! Make sure your documents are neat and easy to read. Use bullet points where necessary and keep your information concise. This will reflect your organisational skills, which are crucial for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Ethero
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PC architecture and Windows-based systems. Be ready to discuss your hands-on experience with computer diagnostics and hardware repair, as this will show that you’re not just familiar with the theory but can also apply it practically.
✨Showcase Your Communication Skills
Since the role involves maintaining clear communication with both internal teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information in the past, whether in presentations or written documentation.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific technical issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you took ownership of problems and led them to resolution.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like Salesforce and ETO. If you have experience with similar systems, be ready to talk about that. Showing that you can quickly adapt to new software will give you an edge.
