At a Glance
- Tasks: Support the Sales Team by managing customer portfolios and ensuring top-notch service.
- Company: Join a dynamic team at Ethero in Telford, focused on customer satisfaction.
- Benefits: Competitive salary of £28,000 plus benefits, Monday to Friday work schedule.
- Other info: Barrier-free hiring process with opportunities for permanent and temporary roles.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and relevant office experience required.
Customer Services Coordinator
Telford office based
Monday to Friday 09:00 to 17:00
Circa £28,000 per annum plus benefits
As a Customer Services Executive you will support the Sales Team by managing and developing a portfolio of customers to achieve targeted sales growth, whilst ensuring that the highest level of customer service and support are provided at all times.
Duties:
- Prepare and follow up estimates for your allocated clients
- Process customer orders
- Request proofs and artwork
- Process call offs/delivery requests
- Book in transport with customers
- Update and maintain the CRM
- Provide technical advice and assistance to customers
- Update customer stock reports
- Call customers to advise of stock availability
- Liaise with transport department to provide delivery times and PODs for customers
To be considered for this role you MUST:
- Be self-motivated with a strong commitment to exceptional service
- Possess excellent verbal and written communication skills
- Be able to work in a small team as well as on an individual basis
- Have proven attention to detail and proofreading skills
- Be highly organised
- Have excellent IT skills
- Have a good standard of education
- Have relevant office-based experience
This role is UK based and does NOT have sponsorship opportunity.
Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to (url removed) with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.
This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke and Burton.
Customer Service Coordinator II in Telford employer: Ethero
Join a leading distributor of raw materials that values innovation and employee development. With a competitive salary package, including bonuses and an enhanced pension scheme, this role offers a supportive work culture where your engineering expertise will be recognised and nurtured. Located conveniently for commuters from various towns, you'll have the opportunity to grow within a dynamic team focused on transforming processes and driving efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator II in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ethero. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ethero before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator II in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ethero:Your cover letter is your chance to shine! Tell us why you want to work at Ethero specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ethero!
How to prepare for a job interview at Ethero
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
