Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Sales Team by managing customer portfolios and ensuring top-notch service.
- Company: Join a dynamic team at Ethero in Telford, focused on customer satisfaction.
- Benefits: Competitive salary of £29,000, Monday to Friday hours, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills, attention to detail, and IT proficiency required.
- Other info: Opportunity for career growth in a barrier-free hiring process.
The predicted salary is between 29000 - 40600 £ per year.
Office based in Telford, Monday to Friday, 09:00 to 17:00. Circa £29,000 per annum.
As a Customer Services Executive, you will support the Sales Team by managing and developing a portfolio of customers to achieve targeted sales growth, whilst ensuring that the highest level of customer service and support are provided at all times.
Duties:
- Prepare and follow up estimates for your allocated clients
- Process customer orders
- Request proofs and artwork
- Process call offs/delivery requests
- Book in transport with customers
- Update and maintain the CRM
- Provide technical advice and assistance to customers
- Update customer stock reports
- Call customers to advise of stock availability
- Liaise with transport department to provide delivery times and PODs for customers
To be considered for this role you MUST:
- Be self-motivated with a strong commitment to exceptional service
- Possess excellent verbal and written communication skills
- Be able to work in a small team as well as on an individual basis
- Have proven attention to detail and proofreading skills
- Be highly organised
- Have excellent IT skills
- Have a good standard of education
- Have relevant office-based experience
This role is UK based and does NOT have sponsorship opportunity.
Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV with a cover letter explaining what you are looking for, and we will do our best to support your search for new employment.
This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire.
Customer Service Coordinator in Telford employer: Ethero
Contact Detail:
Ethero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We all know that confidence is key, so get comfortable talking about your skills and experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to each role, especially highlighting your customer service skills.
We think you need these skills to ace Customer Service Coordinator in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Coordinator role. Highlight your relevant experience and skills that match the job description, like your attention to detail and customer service expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your commitment to exceptional service.
Show Off Your Communication Skills: Since excellent verbal and written communication skills are a must, make sure your application reflects this. Use clear and professional language, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role you’re interested in. Plus, it’s super easy!
How to prepare for a job interview at Ethero
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, as this role is all about providing exceptional service. Think of examples from your past experiences that showcase your ability to resolve issues and maintain a positive customer relationship.
✨Showcase Your Organisational Skills
Since the job requires excellent organisational skills, prepare to talk about how you manage your time and tasks. Bring specific examples of how you've successfully juggled multiple responsibilities in previous roles, especially when it comes to managing customer orders and maintaining records.
✨Demonstrate Your Communication Skills
This role demands strong verbal and written communication skills. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief pitch about yourself or your experience to demonstrate your communication prowess during the interview.
✨Familiarise Yourself with CRM Systems
Since you'll be updating and maintaining the CRM, it's beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM software, be sure to mention it. If not, do a bit of research on common features and functionalities to show your willingness to learn.
