At a Glance
- Tasks: Handle customer enquiries and support sales with admin tasks in a friendly office.
- Company: Join a small, vibrant team in Telford with great products.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Dynamic role with flexible tasks and a barrier-free application process.
- Why this job: Showcase your communication skills while making a real impact in customer service.
- Qualifications: Previous customer service experience and strong MS Office skills required.
If you would like to work in a small and friendly office where you will be kept busy and have great products to work with, this is the Customer Service job for you! Centrally located with great public transport links, this is an excellent opportunity to showcase your communication, organisation and computer skills.
Duties:
- Handle enquiries and update requests via telephone and email
- Manage claims with manufacturers for any damaged or faulty goods
- Ensure the CRM is accurately maintained
- Support the Sales & Marketing teams with administrative tasks
- Book in deliveries on to the system
- Assist spare part packaging and dispatch when busy
To be considered for this role you MUST:
- Have worked in a busy office based Customer Service role previously
- Be adaptable to working in a fast-paced environment
- Have excellent verbal & written communication skills
- Have good all round ability on MS Office
- Be flexible to taking on additional tasks
This role is UK based and does NOT have sponsorship opportunity. Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to (url removed) with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.
This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke and Burton.
Customer Service Administrator in Telford employer: Ethero
Join a leading distributor of raw materials that values innovation and employee development. With a competitive salary package, including bonuses and an enhanced pension scheme, this role offers a supportive work culture where your engineering expertise will be recognised and nurtured. Located conveniently for commuters from various towns, you'll have the opportunity to grow within a dynamic team focused on transforming processes and driving efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Telford
✨Tip Number 1
Get to know the company! Research their products and values so you can chat about them during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling enquiries, try role-playing with a friend or family member. This will help you feel more confident when answering questions.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experience where you managed multiple tasks effectively. This will demonstrate your ability to thrive in a busy office environment.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on other roles that might suit you.
We think you need these skills to ace Customer Service Administrator in Telford
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your previous experience in a busy office-based Customer Service role. We want to see how you've handled enquiries and managed claims, so give us the details!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your written words reflect that. Avoid fluff and get straight to what makes you a great fit!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention your adaptability and how you thrive in fast-paced environments – we love that!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being considered. It’s super easy, and we’ll ensure your application is carefully reviewed. Let’s get you on board!
How to prepare for a job interview at Ethero
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their customer service approach and think about how your previous experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
As a Customer Service Administrator, communication is key. During the interview, practice clear and concise responses. Use examples from your past roles to demonstrate how you've effectively handled enquiries or resolved issues. This will highlight your verbal and written skills.
✨Be Ready for Scenarios
Expect situational questions that assess how you'd handle specific customer service challenges. Prepare by thinking of examples where you've managed claims or dealt with difficult customers. This will showcase your adaptability and problem-solving abilities in a fast-paced environment.
✨Demonstrate Your Tech Savvy
Since you'll be using MS Office and a CRM system, be prepared to discuss your proficiency with these tools. If possible, mention any relevant software you've used in the past. This will reassure them that you can hit the ground running and support the Sales & Marketing teams effectively.
