Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist the public with enquiries and be the friendly face of our service.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Earn £13.69 per hour, paid weekly, with flexible working hours.
- Why this job: Make a difference by helping people and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a welcoming workplace.
The predicted salary is between 11 - 16 £ per hour.
Location: Stoke-on-Trent ST4
Type: Temporary
Role and key responsibilities:
- Assist with specific and general enquiries made by members of the public
- Act as the first face-to-face point of contact
- Operate all relevant computer systems
- Support face-to-face and electronic channel enquiries
- Deal with telephone and email enquiries
- Undertake other general office duties as directed
Minimum requirements:
- Excellent organisational skills
- Ability to work to a high degree of accuracy
- Strong written and verbal communication skills
- Ability to deal with members of the public in a professional, polite and welcoming manner
Pay rate: £13.69 per hour PAYE, paid weekly. Statutory deductions for tax, NI and pension (if not opted out) apply.
Working hours: Monday – Friday 08:30 – 17:00
This role is commutable from the following areas: Stoke on Trent, Newcastle under Lyme, Hanley, Longton, Burslem, Tunstall, Fenton, Trentham and surrounding areas.
If your skills and experience match what we are looking for, please submit your CV by clicking "Apply Now" and we will be in touch immediately. We welcome applications from all suitably qualified individuals and comply with the Equality Act 2010.
Ethero Ltd is acting as an employment business in relation to this vacancy.
Customer Service Advisor - Front Door in Stoke-on-Trent employer: Ethero
Contact Detail:
Ethero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Front Door in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Ethero Ltd and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public, it’s crucial to demonstrate your ability to communicate clearly and professionally. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Be ready for face-to-face interactions! As a Customer Service Advisor, you'll be the first point of contact. Make sure to dress appropriately and maintain a friendly demeanour to create a welcoming atmosphere for customers.
✨Tip Number 4
Apply through our website! We encourage you to submit your CV directly on our platform. This not only streamlines the process but also ensures your application gets the attention it deserves. Don’t miss out!
We think you need these skills to ace Customer Service Advisor - Front Door in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any customer service experience you have, as these are key for the Customer Service Advisor role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to communicate effectively and deal with the public in a friendly manner – we love that!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate applicants who can express themselves well, so make sure your written communication is top-notch!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get in touch with you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Ethero
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor – Front Door. Familiarise yourself with the key tasks like handling enquiries and operating computer systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires strong verbal and written communication skills, practice answering common interview questions out loud. You could even role-play with a friend to simulate the face-to-face interaction you'll have with members of the public. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss examples from your past experiences where you've demonstrated excellent organisational skills. Think about times when you managed multiple tasks or dealt with challenging situations effectively. This will highlight your ability to work accurately and efficiently, which is crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, or specific challenges faced by the Customer Service team. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
