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For Companies At a Glance
- Tasks: Provide top-notch technical support and collaborate with sales teams to resolve issues.
- Company: Join a dynamic tech company in Telford with a focus on innovation.
- Benefits: Competitive salary of £28,000 plus benefits and opportunities for growth.
- Why this job: Make a real difference by helping customers and enhancing their tech experience.
- Qualifications: 5 years of technical support experience and strong communication skills required.
- Other info: Enjoy a collaborative environment with hands-on projects and career advancement.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Technical Support Assistant – Telford, on site
Working hours: 08:00 to 17:00
Circa £28,000 plus benefits
Objective
To provide comprehensive technical support to customers' network across all stages of the sales cycle, from pre-sales engagement to post-sales technical support.
Duties
- Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management.
- Take full ownership of technical issues, including their management, resolution and escalation.
- Accurately document and track all technical issues using central systems (Salesforce / FTIE / ETO), ensuring timely updates and resolution tracking.
- Maintain clear, professional and effective communication with both internal stakeholders and external customers.
- Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable.
- Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team.
- Lead and manage customization projects through POC completion before transitioning ownership to the sales team.
- Ensure effective technical handovers between team members when required, enabling continuity and consistency.
- Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests.
- Provide on-site technical support for customers & partner activities, as needed.
- Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently.
To be considered you MUST:
- Have at least 5 years technical support experience as well as hands-on experience in computer diagnostics and hardware repair.
- Understand PC architecture.
- Have advanced expertise in Windows-based systems, endpoint networking and security.
- Possess excellent verbal and written communication skills.
- Be highly organised.
- Have a full clean driving licence.
Technical Support Assistant in Shrewsbury employer: Ethero
Contact Detail:
Ethero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Assistant in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Technical Support Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and communication skills. Practice explaining complex concepts in simple terms, as you'll need to convey technical information clearly to both customers and colleagues.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you took ownership of technical issues and how you resolved them. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Technical Support Assistant in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Assistant role. Highlight your technical support experience, especially in computer diagnostics and hardware repair, as well as your expertise in Windows-based systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the duties listed in the job description, like collaborating with sales teams or managing technical issues. Let us know why you’re excited about this opportunity!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy – just follow the prompts and submit your materials. We can’t wait to hear from you!
How to prepare for a job interview at Ethero
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PC architecture and Windows-based systems. Be ready to discuss your hands-on experience with computer diagnostics and hardware repair, as this will show that you’re not just familiar with the theory but can also apply it practically.
✨Showcase Your Communication Skills
Since the role involves clear communication with both customers and internal teams, practice articulating complex technical concepts in simple terms. Prepare examples of how you've effectively communicated solutions in past roles, as this will demonstrate your ability to connect with various stakeholders.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a technical issue or collaborating with sales colleagues. Think of specific instances from your previous experience where you took ownership of a problem and led it to resolution, as this will highlight your proactive approach.
✨Understand the Company’s Products
Do your homework on the company’s products and services. Familiarise yourself with their offerings and think about how you could support them during the sales cycle. This shows genuine interest and helps you align your skills with their needs, making you a more attractive candidate.
