At a Glance
- Tasks: Manage customer orders, track deliveries, and support the sales team.
- Company: Join a dynamic team in a thriving Telford office.
- Benefits: Enjoy a competitive salary, annual bonus, and 25 days holiday.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the voice of our customers and make a real difference.
- Qualifications: Proficient in MS Office with strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Location: Telford office based
Work hours: Monday - Friday
Salary: £26,000 plus benefits, annual bonus, 25 days holiday plus bank holidays and regular incentives
Responsibilities
- Raise & process customer purchase orders as well as order acknowledgements
- Raise packing lists for inward shipments
- Check purchase orders to ensure they match requested production orders
- Receive and send shipping documents to clearing agents
- Raise customer invoices
- File completed invoice packs, purchase orders and archiving
- Review and follow delivery schedules with the logistics department
- Update the system with shipping information
- Track deliveries and shipments and update customers
- Deal with general customer enquiries and provide purchase order updates
- Raise credit notes, debit notes and proforma invoices when needed
- Provide Sales support based on requests coming from the Sales Managers across Europe
Essential Criteria
- Be highly proficient with MS Office
- Have accurate data entry skills
- Be an excellent written and verbal communicator
- Have some customer service experience
- Be literate and numerate
- Have a positive attitude and strong work ethic
This role is UK based and does NOT have sponsorship opportunity.
Customer Service Co-Ordinator in Shrewsbury employer: Ethero
Join our dynamic team in Telford as a Customer Service Coordinator, where we prioritise employee well-being and professional growth. With a competitive salary of £26,000, generous holiday allowance, and regular incentives, we foster a supportive work culture that values collaboration and innovation. Our commitment to your development ensures you have ample opportunities to enhance your skills and advance your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-Ordinator in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role – you never know who might have the inside scoop on openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’re proficient with MS Office, consider creating a portfolio that highlights your data entry and communication abilities. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up in our system – it shows you’re serious about joining our team!
We think you need these skills to ace Customer Service Co-Ordinator in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience with customer service and any relevant skills, especially your proficiency with MS Office and data entry.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and positive attitude. Mention why you’re excited about the role and how you can contribute to our team at StudySmarter.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ethero
✨Know Your Stuff
Before the interview, make sure you’re familiar with the responsibilities listed in the job description. Brush up on your MS Office skills and be ready to discuss how you've handled customer service tasks in the past. This shows that you’re not just interested in the role but also prepared for it.
✨Communicate Clearly
As a Customer Service Coordinator, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions about handling customer enquiries or processing orders, so you can demonstrate your excellent verbal and written communication skills.
✨Show Your Positive Attitude
Employers love candidates who bring a positive vibe to the team. During the interview, let your enthusiasm shine through. Share examples of how your strong work ethic has helped you overcome challenges in previous roles, especially in customer service.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the tools they use for tracking deliveries, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
