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- Tasks: Help customers by processing orders and resolving complaints in a fast-paced environment.
- Company: Join a supportive team in a dynamic manufacturing setting.
- Benefits: Enjoy discounted shopping, free parking, and health benefits.
- Why this job: Make a difference in customer satisfaction while gaining valuable experience.
- Qualifications: Experience with SAP/EDI and strong communication skills are preferred.
- Other info: Flexible hours and opportunities for growth in a friendly workplace.
The predicted salary is between 12 - 16 £ per hour.
Location: Coventry - CV5
Temporary
Key role and responsibilities for our clients Customer Service Representative:
- Prioritise and process all customers' orders in line with Customer Service KPI
- Logging consumer complaints onto the technical complaint database.
- Investigating and obtaining batch information, date of production, line produced, and shift team, then logging this information onto the complaints database.
- Processing dispatches for ACST.
- Processing dispatches for Brakes.
- Accessing ZPS4 reports for shortages.
- Processing customer sample requests and arranging deliveries with City Sprint.
Minimum requirements for the Customer Service Representative:
- Using SAP and/or EDI ordering.
- Preferably in a manufacturing environment.
- Warehouse and monitoring stock levels in conjunction with onsite warehouse teams.
- Liaising with customers directly using multiple formats.
- Working within finance invoice system, delivery notes, raising POs, processing and raising invoices and credit control.
- Computer literate.
In return our client offers:
- Discounted On-Site Shop
- Free parking
- Canteen area
- Shopping Discounts including Discounted Gym Membership
- Pension scheme
- Health Benefits
- Discounted Restaurants
Salary: £12.30 per hour, PAYE, paid weekly. Statutory Deductions for TAX, NI and Pension if not opted out apply.
Working hours: 08:30 to 17:00 - Monday - Friday.
This job is commutable from the following areas: Coventry City Centre, Tile Hill, Canley, Berkswell and surrounding areas.
If you believe that your skills and experience match what we are looking for please submit your CV by clicking "Apply Now" and we will be in touch immediately.
We welcome applications from all suitably qualified individuals and comply with the Equality Act 2010.
Ethero Ltd is acting as an employment business in relation to this vacancy.
Customer Service Representative in Coventry employer: Ethero
Contact Detail:
Ethero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Coventry
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle complaints or tricky situations. We all know that real-life examples can make a big difference, so be ready to share your experiences!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role. Ask about the team dynamics or what a typical day looks like for a Customer Service Representative.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Service Representative in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight any experience you have with SAP, EDI ordering, and customer interactions. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t forget to showcase your computer literacy and any experience in a manufacturing environment. Mention specific tools or systems you've used, as this will help us see how you can hit the ground running.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Remember to apply through our website by clicking 'Apply Now'. This helps us keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ethero
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities listed in the job description. Brush up on your knowledge of SAP and EDI ordering, as well as how to log consumer complaints effectively. This will show that you’re serious about the role and ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle a difficult customer or a complaint. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Skills
Be prepared to discuss your experience in a manufacturing environment and how you’ve liaised with customers in the past. Highlight any relevant achievements, like improving customer satisfaction or streamlining processes, to demonstrate your value.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges they face in customer service. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
