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For Companies At a Glance
- Tasks: Deliver exceptional customer service and ensure timely deliveries.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a pension scheme.
- Why this job: Be the face of our company and make customers smile every day.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible hours with potential for career growth.
The predicted salary is between 12 - 16 £ per hour.
Responsibilities
- To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied.
- Ensure the customer promptly receives their deliveries in excellent condition every time.
- Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times.
- Ensure all pre-delivery checks are undertaken ensuring all required stock is on the vehicle for each customer's delivery.
- Assist in the loading of vehicles as and when required.
- Ensure the customer is happy with their delivery before leaving the customer's premises.
- Check all returns and collections are made and are correct.
Minimum Requirements
- Excellent communication skills both face to face and on the phone.
- Ability to build rapport with customers.
- Problem Solver - Working to resolve customer problems at the point of delivery.
- Takes pride in delivering exceptional customer service.
- Be flexible in relation to shifts and duties with excellent timekeeping.
- Be smartly presented at all times and have excellent customer service skills and be detail focused.
- Must be willing to upskill to a driver in the future.
Pay and Hours
- Pay rate: £12.21 per hour.
- Overtime £18.32 per hour after 48 hours worked.
- Unsociable hours: £15.26 per hour.
- Working hours: Flexible between 5:30 - 7:30am start time and an average of 9.5 hours per day, Tuesday to Saturday.
In return for Porter / Drivers Mate
- Pension scheme.
- Training and development opportunities including Customer Service training, management training programmes, management opportunities.
- Uniform.
- Free car park on site.
If you believe that your skills and experience match what we are looking for please submit your CV by clicking "Apply Now" and we will be in touch immediately.
Porter / Drivers mate in Burton upon Trent employer: Ethero
Contact Detail:
Ethero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter / Drivers mate in Burton upon Trent
✨Tip Number 1
Get to know the company! Research Branston and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with customers, try role-playing scenarios with friends or family. This will help you feel more confident when addressing customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle challenges on the job.
✨Tip Number 4
Apply through our website! It’s the quickest way to get noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Porter / Drivers mate in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and customer service experience. We want to see how you can build rapport with customers, so don’t be shy about showcasing those experiences!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love problem solvers, so let us know how you’ve made a difference at the point of delivery.
Be Professional and Polished: Since this role involves being smartly presented, ensure your application reflects that professionalism. A neat and well-structured CV can make a great first impression on us!
Apply Through Our Website: Don’t forget to hit that 'Apply Now' button on our website! It’s the easiest way for us to receive your application and get in touch with you quickly.
How to prepare for a job interview at Ethero
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle customer queries and ensure satisfaction, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Flexibility
Since the job requires flexibility with shifts and duties, be prepared to talk about your availability and willingness to adapt. Share examples from past experiences where you successfully managed changing circumstances.
✨Showcase Your Attention to Detail
This position involves ensuring deliveries are correct and in excellent condition. Highlight any previous roles where attention to detail was crucial, and explain how you ensure accuracy in your work.
✨Dress Smartly and Be Professional
First impressions matter! Make sure you dress smartly for the interview, reflecting the professional image expected in this role. A neat appearance shows that you take pride in your work and understand the importance of customer service.