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- Tasks: Provide top-notch technical support and collaborate with sales teams to resolve issues.
- Company: Join a dynamic team at Ethero, known for its supportive culture.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a flexible work environment.
- Why this job: Make a real difference by helping customers and enhancing their tech experience.
- Qualifications: 5 years of tech support experience and strong communication skills required.
- Other info: Opportunities for career growth in a barrier-free hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Objective: To provide comprehensive technical support to customers' networks across all stages of the sales cycle, from pre-sales engagement to post-sales technical support.
Responsibilities:
- Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management.
- Take full ownership of technical issues, including their management, resolution and escalation.
- Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking.
- Maintain clear, professional and effective communication with both internal stakeholders and external customers.
- Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable.
- Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team.
- Lead and manage customization projects through POC completion before transitioning ownership to the sales team.
- Ensure effective technical handovers between team members when required, enabling continuity and consistency.
- Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests.
- Provide on-site technical support for customers & partner activities, as needed.
- Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently.
Qualifications:
- Have at least 5 years technical support experience as well as hands-on experience in computer diagnostics and hardware repair.
- Understand PC architecture.
- Have advanced expertise in Windows-based systems, endpoint networking and security.
- Possess excellent verbal and written communication skills.
- Be highly organised.
- Have a full clean driving licence.
This role is UK based and does NOT have sponsorship opportunity.
Technical Support Assistant in Telford employer: Ethero Strategic Staffing
Contact Detail:
Ethero Strategic Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Assistant in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Technical Support Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge, especially around PC architecture and Windows systems. Practice common interview questions and think about how you can showcase your problem-solving skills and past experiences.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Technical Support Assistant in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Assistant role. Highlight your technical support experience, especially with Windows systems and hardware repair. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing technical support and how you can contribute to our team. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ethero Strategic Staffing
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PC architecture and Windows-based systems. Be ready to discuss your hands-on experience with computer diagnostics and hardware repair, as this will show that you’re not just familiar with the theory but can also apply it practically.
✨Showcase Your Communication Skills
Since the role involves clear communication with both internal teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information in the past, whether in presentations or written documentation.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific technical issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you took ownership of problems and led them to resolution.
✨Familiarise Yourself with Their Tools
Research the tools mentioned in the job description, like Salesforce and FTIE. If you have experience with similar systems, be ready to talk about it. If not, showing a willingness to learn can go a long way in demonstrating your commitment to the role.
