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- Tasks: Assist the public with enquiries and be the friendly face of our service.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Weekly pay, flexible hours, and a chance to develop your skills.
- Why this job: Make a difference by helping people and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a welcoming workplace.
The predicted salary is between 11 - 14 £ per hour.
Location: Stoke-on-Trent ST4
Temporary
Role and key responsibilities:
- Responsible for assisting with specific and general enquiries made by members of the public
- Acting as the first face-to-face point of contact
- Operating all relevant computer systems
- Supporting face to face and electronic channel enquiries
- Dealing with both telephone & email enquiries
- Undertake all other general office duties as directed
Minimum Requirements:
- Excellent organisational skills
- Ability to work to a high degree of accuracy
- Strong written and verbal communication skills
- To be able to deal with members of the public in a professional, polite and welcoming manner
Pay rate: £. per hour PAYE, Paid Weekly. Statutory Deductions for TAX, NI and Pension if not opted out apply.
Working hours: Monday - Friday
This job is commutable from the following areas: Stoke on Trent, Newcastle under Lyme, Hanley, Longton, Burslem, Tunstall, Fenton, Trentham and surrounding areas.
If you believe that your skills and experience match what we are looking for please submit your CV by clicking "Apply Now" and we will be in touch immediately.
We welcome applications from all suitably qualified individuals and comply with the Equality Act 0.
Ethero Ltd is acting as an employment business in relation to this vacancy.
Customer Service Advisor - Front Door in Stoke-on-Trent employer: Ethero Strategic Staffing
Contact Detail:
Ethero Strategic Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Front Door in Stoke-on-Trent
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public, being able to articulate your thoughts clearly and confidently is key. Try role-playing common customer service scenarios with a friend.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you go for your interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Advisor - Front Door in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor position. We love a bit of personality, so let your enthusiasm for the role come through.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Ethero Strategic Staffing
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Customer Service Advisor - Front Door. Familiarise yourself with the types of enquiries you might handle and think about how your past experiences can relate to these tasks.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential for this role, practice articulating your thoughts clearly. You could even prepare a few examples of how you've successfully dealt with customer queries in the past.
✨Demonstrate Professionalism
As the first point of contact, it's crucial to present yourself in a professional and welcoming manner. Dress appropriately for the interview and be ready to discuss how you would handle difficult situations with members of the public.
✨Prepare for Practical Scenarios
Expect to be asked about how you would manage specific customer service scenarios. Think through potential questions and rehearse your responses, focusing on your organisational skills and attention to detail.
