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- Tasks: Deliver excellent customer service and ensure timely, safe deliveries.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Earn £12.82 per hour, with overtime pay and training opportunities.
- Other info: Flexible shifts and potential to upskill to a driver role.
- Why this job: Be the face of our company and make customers smile every day.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26500 - 27000 £ per year.
Responsibilities
- Deal with customer queries in a polite and effective manner, ensuring the customer is satisfied before leaving their premises.
- Ensure customers promptly receive deliveries in excellent condition every time.
- Keep customers informed of their estimated time of delivery and any issues that arise.
- Ensure all pre‑delivery checks are undertaken and all required stock is on the vehicle for each delivery.
- Assist in loading vehicles as required.
- Check all returns and collections are made correctly.
Minimum requirements
- Excellent communication skills, face‑to‑face and on the phone.
- Ability to build rapport with customers.
- Problem‑solving skills to resolve customer problems at the point of delivery.
- Commitment to delivering exceptional customer service.
- Flexibility with shifts and duties and excellent time‑keeping.
- Professional appearance and attention to detail.
- Willingness to upskill to a driver in the future.
Pay and working hours
- Pay rate: £12.82 per hour.
- Overtime: £19.23 per hour after 48 hours worked.
- Flexible start time between 5:30 and 7:00 am; average of 9.5 hours per day.
- Tuesday to Saturday.
Benefits
- Pension scheme.
- Training and development opportunities, including customer service training and management programmes.
- Uniform.
- Free car park on site.
Locations: Burton on Trent, Swadlincote, Derby
Porter / Drivers mate employer: Ethero Strategic Staffing
Contact Detail:
Ethero Strategic Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter / Drivers mate
✨Tip Number 1
Make sure to brush up on your communication skills! When you're out there meeting customers, being polite and effective is key. Practice how you would handle different customer queries so you can respond confidently.
✨Tip Number 2
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues on the spot. This will help you stand out during interviews and show that you're ready for any delivery challenges.
✨Tip Number 3
Flexibility is your friend! Be prepared to discuss your availability and willingness to adapt to different shifts. Employers love candidates who can fit into their schedules without a hitch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we have loads of resources to help you prepare for interviews and ace that job!
We think you need these skills to ace Porter / Drivers mate
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers face-to-face and over the phone, make sure to highlight your excellent communication skills in your application. We want to see how you can build rapport and handle queries effectively!
Demonstrate Your Problem-Solving Abilities: In your written application, share examples of how you've tackled customer problems in the past. We love seeing candidates who can think on their feet and resolve issues right at the point of delivery.
Emphasise Your Commitment to Customer Service: Let us know about your dedication to delivering exceptional customer service. Share any experiences where you went above and beyond to ensure customer satisfaction – it really makes a difference!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ethero Strategic Staffing
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice how you articulate your thoughts. Think of examples where you've successfully dealt with customer queries or resolved issues. This will demonstrate your ability to build rapport and keep customers informed.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific situations where you've faced challenges during deliveries or customer interactions. Highlight how you approached these problems and what solutions you implemented. This shows that you're proactive and can think on your feet.
✨Emphasise Your Commitment to Customer Service
Be ready to share your philosophy on customer service. Talk about times when you went above and beyond to ensure customer satisfaction. This will resonate well, as the company values exceptional service.
✨Dress Professionally and Be Punctual
First impressions matter! Make sure you arrive on time and dress appropriately for the interview. A professional appearance reflects your attention to detail and commitment to the role, which is crucial for a Porter/Drivers Mate.