At a Glance
- Tasks: Coordinate customer service tasks and manage orders in a fast-paced environment.
- Company: Join a global electronics company with a solid history and exciting future.
- Benefits: Enjoy excellent training, support, and a friendly team atmosphere.
- Other info: This is an initial 1-year contract based in Telford.
- Why this job: Be valued in a brand new position with diverse responsibilities and growth opportunities.
- Qualifications: Must have office-based customer service experience and advanced IT skills.
Customer Service Coordinator
Telford office based. Apply online only. Monday - Friday. £26,000 plus benefits, annual bonus, 25 days holiday plus bank holidays and regular incentives.
If you would like to work for a company that is a Global, sustainable manufacturer, has a multi-cultural, family feel team of colleagues and can offer a modern, light and airy office environment, this is the role for you.
Duties
- Raise & process customer purchase orders as well as order acknowledgements
- Raise packing lists for inward shipments
- Check purchase orders to ensure they match requested production orders
- Receive and send shipping documents to clearing agents
- Raise customer invoices
- File completed invoice packs, purchase orders and archiving.
- Review and follow delivery schedules with the logistics department
- Update the system with shipping information.
- Track deliveries and shipments and update customers
- Deal with general customer enquiries and provide purchase order updates.
- Raise credit notes, debit notes and proforma invoices when needed.
- Provide Sales support based on requests coming from the Sales Managers across Europe
Essential Criteria
- Be highly proficient with MS Office
- Have accurate data entry skills
- Be an excellent written and verbal communicator
- Have some customer service experience
- Be literate and numerate
- Have a positive attitude and strong work ethic
This role is UK based and does NOT have sponsorship opportunity.
Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to (URL removed) with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.
This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire.
#J-18808-LjbffrCustomer Service Co-ordinator in Telford employer: Ethero Strategic Staffing
Ethero Strategic Staffing is an excellent employer, offering a supportive work culture that values precision and reliability in the steel fabrication industry. Located in Dundrum, Northern Ireland, employees benefit from competitive pay, day shifts, and the opportunity for permanent employment, alongside a commitment to professional growth and development within a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Telford
✨Tip Number 1
Familiarise yourself with the specific customer service processes and tools used in the electronics industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your verbal communication skills by engaging in mock conversations or role-playing scenarios. Being able to articulate your thoughts clearly and confidently will be crucial when answering customer queries.
✨Tip Number 3
Showcase your ability to multi-task by preparing examples from your previous work experience where you successfully managed multiple priorities. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights about the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Customer Service Co-ordinator in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and office administration. Emphasise skills like attention to detail, IT proficiency, and your ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer queries and manage orders efficiently.
Highlight Relevant Skills:In your application, clearly outline your advanced IT skills and any previous experience in a fast-paced office environment. Use examples to illustrate how you have successfully prioritised tasks and communicated with customers.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ethero Strategic Staffing
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled customer queries and resolved issues effectively.
✨Demonstrate Attention to Detail
Since the role requires a focus on detail, be ready to provide examples of how you've successfully managed tasks that required precision. Mention any systems or processes you used to ensure accuracy in your work.
✨Prepare for Fast-Paced Scenarios
The company is looking for someone who can thrive in a busy environment. Think of instances where you've had to multi-task or prioritise under pressure, and be ready to share those experiences.
✨Familiarise Yourself with Their Products
Research the global electronics company and its products. Showing knowledge about their offerings can demonstrate your genuine interest in the role and help you stand out during the interview.
