Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers by processing orders and resolving complaints in a fast-paced environment.
- Company: Join a dynamic team in Coventry with a focus on customer satisfaction.
- Benefits: Enjoy discounted shopping, free parking, health benefits, and a pension scheme.
- Why this job: Make a difference in customer experiences while developing valuable skills.
- Qualifications: Experience with SAP/EDI and strong communication skills are preferred.
- Other info: Flexible working hours and opportunities for career growth await you!
The predicted salary is between 11 - 14 £ per hour.
Location: Coventry - CV5
Temporary
Key role and responsibilities for our clients Customer Service Representative:
- Prioritise and process all customers' orders in line with Customer Service KPI
- Logging consumer complaints onto the technical complaint database.
- Investigating and obtaining batch information, date of production, line produced, and shift team, then logging this information onto the complaints database.
- Processing dispatches for ACST.
- Processing dispatches for Brakes.
- Accessing ZPS4 reports for shortages.
- Processing customer sample requests and arranging deliveries with City Sprint.
Minimum requirements for the Customer Service Representative:
- Using SAP and/or EDI ordering. Preferably in a manufacturing environment.
- Warehouse and monitoring stock levels in conjunction with onsite warehouse teams.
- Liaising with customers directly using multiple formats.
- Working within finance invoice system, delivery notes, raising POs, processing and raising invoices and credit control.
- Computer literate.
In return our client offers:
- Discounted On-Site Shop
- Free parking
- Canteen area
- Shopping Discounts including Discounted Gym Membership
- Pension scheme
- Health Benefits
- Discounted Restaurants
Salary: £. per hour, PAYE, paid weekly. Statutory Deductions for TAX, NI and Pension if not opted out apply.
Working hours: Monday - Friday.
This job is commutable from the following areas: Coventry City Centre, Tile Hill, Canley, Berkswell and surrounding areas.
If you believe that your skills and experience match what we are looking for please submit your CV by clicking "Apply Now" and we will be in touch immediately.
We welcome applications from all suitably qualified individuals and comply with the Equality Act 0.
Ethero Ltd is acting as an employment business in relation to this vacancy.
Customer Service Representative in Coventry employer: Ethero Strategic Staffing
Contact Detail:
Ethero Strategic Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Coventry
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how we would handle complaints or tricky situations. Role-playing with a friend can help us feel more confident and prepared for those tough questions.
✨Tip Number 3
Dress the part! Even if the job is temporary, making a good first impression matters. We should aim for smart-casual attire that reflects professionalism while still being comfortable.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight any relevant experience, especially in processing orders and handling customer complaints, as these are key responsibilities.
Showcase Your Skills: Don’t forget to showcase your computer literacy and familiarity with SAP or EDI ordering. Mention any experience you have in a manufacturing environment, as it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points for your skills and experiences to make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website by clicking 'Apply Now'. It’s the quickest way for us to receive your application and get in touch with you!
How to prepare for a job interview at Ethero Strategic Staffing
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Customer Service Representative. Brush up on your knowledge of SAP and EDI ordering, as well as how to log complaints and process dispatches. Being able to speak confidently about these tasks will show that you’re ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle customer complaints or manage stock levels. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
Since this role involves liaising with customers through various formats, be prepared to demonstrate your communication skills. Share examples of how you’ve effectively communicated in previous roles, whether it’s resolving issues or providing information.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
