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- Tasks: Deliver excellent customer service and ensure timely, safe deliveries.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a pension scheme.
- Other info: Flexible shifts with potential for career growth into driving.
- Why this job: Be the face of our company and make customers smile every day.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26600 - 26600 £ per year.
Responsibilities:
- Deal with customer queries in a polite and effective manner, ensuring the customer is satisfied before leaving their premises.
- Ensure customers promptly receive deliveries in excellent condition every time.
- Keep customers informed of their estimated time of delivery and any issues that arise.
- Ensure all pre‑delivery checks are undertaken and all required stock is on the vehicle for each delivery.
- Assist in loading vehicles as required.
- Check all returns and collections are made correctly.
Minimum requirements:
- Excellent communication skills, face‑to‑face and on the phone.
- Ability to build rapport with customers.
- Problem‑solving skills to resolve customer problems at the point of delivery.
- Commitment to delivering exceptional customer service.
- Flexibility with shifts and duties and excellent time‑keeping.
- Professional appearance and attention to detail.
- Willingness to upskill to a driver in the future.
Pay and working hours:
- Pay rate: £12.82 per hour.
- Overtime: £19.23 per hour after 48 hours worked.
- Flexible start time between 5:30 and 7:00 am; average of 9.5 hours per day.
- Tuesday to Saturday.
Benefits:
- Pension scheme.
- Training and development opportunities, including customer service training and management programmes.
- Uniform.
- Free car park on site.
Locations:
- Burton on Trent
- Swadlincote
- Derby
Porter / Drivers mate in Burton upon Trent employer: Ethero Strategic Staffing
Contact Detail:
Ethero Strategic Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter / Drivers mate in Burton upon Trent
✨Tip Number 1
Make sure you know the company inside out before your interview. Research their values, mission, and any recent news. This will help us show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with customers, we recommend role-playing common scenarios. This way, you'll be ready to handle queries like a pro when it counts.
✨Tip Number 3
Be prepared to showcase your problem-solving skills. Think of examples from past experiences where you resolved issues effectively. We want to see how you can keep customers happy, even when things don’t go as planned.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Porter / Drivers mate in Burton upon Trent
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers, make sure to highlight your excellent communication skills in your application. We want to see how you can build rapport and handle queries effectively!
Demonstrate Problem-Solving Abilities: Think about times you've resolved issues on the spot. Share these experiences in your application to show us you're ready to tackle any challenges that come your way during deliveries.
Flexibility is Key: We value flexibility, so mention your willingness to adapt to different shifts and duties. Let us know how you manage your time and keep things running smoothly!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and get to know you better. We can't wait to hear from you!
How to prepare for a job interview at Ethero Strategic Staffing
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle customer queries and ensure satisfaction, as this role is all about making sure customers are happy with their deliveries.
✨Demonstrate Problem-Solving Skills
Think of examples where you've successfully resolved issues in the past. This could be anything from dealing with a delivery mishap to managing a difficult customer. Show them you can think on your feet!
✨Show Off Your Communication Skills
Practice clear and polite communication. Whether it's face-to-face or over the phone, being able to convey information effectively is key. You might even want to role-play some scenarios with a friend to get comfortable.
✨Be Flexible and Professional
Since the job requires flexibility with shifts, be prepared to discuss your availability. Also, make sure to present yourself well; a professional appearance can make a great first impression!