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- Tasks: Manage customer orders and provide top-notch service daily.
- Company: Etex is a leading, trustworthy company in the construction sector.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join a culture that values teamwork and sustainability while making a real impact.
- Qualifications: Previous customer service experience and GCSE Maths and English required.
- Other info: This is an 8-month fixed-term contract for maternity cover.
The predicted salary is between 24000 - 36000 £ per year.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as aCustomer Service Agent in Bristol!
This role is an 12month Fixed Term Contract Maternity Cover.
Working as a Customer Service Agent you will ensure all customer orders are managed correctly and requirements are processed right first time.
What you’ll do:
- Respond and take ownership of our customers’ orders anddeliver inspirational customer service.
- Answer customer enquiries relating to our products and services, in a way that reinforces the benefits of being a customer of Etex Building Performance.
- Undertake additional customer related activities as reasonably requested by your Manager.
- Be the key contact for customers and external sales team by proactively managing all aspects of the customer ordering process end to end.
What you’ll bring:
- Previous experience working in a busy customer service environment.
- Strong attention to detail and high accuracy when undertaking order processing.
- Professional telephone manner plus ability to build strong working relationships with customers and colleagues.
- Maths and English GCSE (or equivalent) at grade C or above.
- Ability to use Microsoft Outlook.
- We are named the world\’s #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
- Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.
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Customer Service Agent employer: Etex
Contact Detail:
Etex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with Etex's products and services. Understanding what they offer will help you answer customer enquiries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Highlight your previous customer service experience in conversations. Be ready to share specific examples of how you've successfully managed customer orders or resolved issues, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 3
Practice your professional telephone manner. Since you'll be communicating with customers regularly, rehearsing how to convey information clearly and courteously can make a significant difference in your interactions.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions about the order processing system. Showing that you are proactive and keen to understand the specifics of the role will impress your potential employers.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service. Emphasise your attention to detail and any relevant skills that align with the job description, such as order processing and communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Etex's values. Mention specific examples from your past experiences that demonstrate your ability to manage customer orders and build relationships.
Highlight Relevant Qualifications: Ensure you mention your GCSE Maths and English qualifications clearly in your application. If you have any additional certifications or training related to customer service, include those as well.
Showcase Your Soft Skills: In your application, highlight your professional telephone manner and ability to work collaboratively. Provide examples of how you've successfully managed customer enquiries and built strong working relationships in previous roles.
How to prepare for a job interview at Etex
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully managed customer orders or resolved issues, as this will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Attention to Detail
Since accuracy is crucial in order processing, be ready to provide examples of how you've ensured precision in your past work. You might mention any systems or methods you used to double-check your work.
✨Exhibit a Professional Telephone Manner
Practice your phone etiquette before the interview. You may be asked to role-play a customer interaction, so ensure you sound friendly, clear, and confident when discussing how you would handle customer enquiries.
✨Align with Etex's Values
Research Etex’s commitment to sustainability and community impact. Be prepared to discuss how your personal values align with theirs, as cultural fit is often just as important as skills and experience.
