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- Tasks: Lead a team to provide top-notch technical support for construction products.
- Company: Etex is a global leader in sustainable construction, prioritising employee well-being and innovation.
- Benefits: Enjoy hybrid working, a supportive culture, and opportunities for personal growth.
- Why this job: Join a trusted company making a real impact in the construction industry with a focus on sustainability.
- Qualifications: Experience in customer service, CAD knowledge, and strong communication skills are essential.
- Other info: We value diversity and are committed to equal opportunities for all.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bristol, GB
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Construction Technical Support Team Leader in Bristol!
This role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.
What You’ll Do
- Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
- Manage the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements.
- Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
- Utilise CRM systems effectively, track team performance, and implement process improvements.
- Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions.
- Measure and report on team activity, manage risks, and ensure continuous improvement in technical service delivery.
What You’ll Bring
- A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same.
- Experience in managing remote customer service or technical support across multiple channels.
- Working knowledge of CAD and the ability to interpret 2D construction drawings.
- Awareness of general construction practices and familiarity with construction products.
- Excellent communication and organisational skills to work effectively across departments and influence improvements.
- An IFE level 3 or the interest in completing and obtaining one.
Why join us?
We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023! Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions. We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination. Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).
Construction Technical Support Team Leader employer: Etex
Contact Detail:
Etex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Construction Technical Support Team Leader
✨Tip Number 1
Familiarise yourself with Etex's Siniat product offerings. Understanding the specifics of these products will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Etex on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Brush up on your CAD skills and construction practices. Being able to discuss technical details confidently will set you apart from other candidates and show that you're ready to lead the technical support team effectively.
✨Tip Number 4
Prepare examples of how you've successfully led a team in a customer service or technical support environment. Highlighting your leadership experience will resonate well with the hiring managers looking for someone to inspire and motivate their team.
We think you need these skills to ace Construction Technical Support Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Construction Technical Support Team Leader. Highlight your experience in leading teams and delivering customer-focused service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your knowledge of CAD, customer service management, and any relevant construction practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent service and your ability to inspire and motivate a team. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined by Etex.
Highlight Relevant Qualifications: If you have an IFE level 3 qualification or are interested in obtaining one, make sure to mention this in your application. This shows your commitment to professional development and aligns with the company's values.
How to prepare for a job interview at Etex
✨Show Your Leadership Skills
As a Construction Technical Support Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Share specific examples of how you've inspired your team in the past, especially in delivering excellent customer service.
✨Familiarise Yourself with CAD
Since the role involves overseeing CAD production, make sure you have a solid understanding of CAD software and can interpret 2D construction drawings. Be prepared to discuss your experience with CAD and how it relates to the technical support process.
✨Understand Etex's Values
Etex places a strong emphasis on sustainability and teamwork. Research their 'Road to Sustainability 2030' initiative and be ready to discuss how your values align with theirs. This shows that you're not just looking for a job, but a company where you can contribute meaningfully.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle technical enquiries. Prepare scenarios where you've successfully triaged or resolved customer issues, highlighting your organisational and communication skills.