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For Companies At a Glance
- Tasks: Manage customer orders and provide top-notch service in a dynamic environment.
- Company: Etex is a global leader in sustainable construction, prioritising employee well-being and innovation.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Join a trusted company making a real impact in communities and the environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is an 8-month fixed-term maternity cover role based in Bristol.
The predicted salary is between 24000 - 36000 £ per year.
Overview
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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it\’s our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Agent in Bristol!
This role is an 8 month Fixed Term Contract Maternity Cover.
Working as a Customer Service Agent you will ensure all customer orders are managed correctly and requirements are processed right first time.
What you’ll do:
- Respond and take ownership of our customers’ orders anddeliver inspirational customer service.
- Answer customer enquiries relating to our products and services, in a way that reinforces the benefits of being a customer of Etex Building Performance.
- Undertake additional customer related activities as reasonably requested by your Manager.
- Be the key contact for customers and external sales team by proactively managing all aspects of the customer ordering process end to end.
What you’ll bring:
- Previous experience working in a busy customer service environment.
- Strong attention to detail and high accuracy when undertaking order processing.
- Professional telephone manner plus ability to build strong working relationships with customers and colleagues.
- Maths and English GCSE (or equivalent) at grade C or above.
- Ability to use Microsoft Outlook.
- We are named the world\’s #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
- Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.
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Customer Service Agent employer: Etex Group
Contact Detail:
Etex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with Etex's values and mission. Understanding their commitment to sustainability and employee well-being will help you align your responses during the interview, showcasing that you're a good cultural fit.
✨Tip Number 2
Prepare examples from your previous customer service experience that demonstrate your ability to handle orders accurately and efficiently. Highlighting specific situations where you excelled in customer interactions can set you apart.
✨Tip Number 3
Brush up on your Microsoft Outlook skills, as proficiency in this tool is essential for the role. Being able to navigate and utilise it effectively will show your readiness to manage customer communications seamlessly.
✨Tip Number 4
Practice your professional telephone manner. Since you'll be the key contact for customers, demonstrating clear and confident communication over the phone can make a strong impression during the interview process.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Agent position. Tailor your application to highlight how your skills and experiences align with what Etex is looking for.
Highlight Relevant Experience: Emphasise any previous experience in customer service, particularly in busy environments. Use specific examples to demonstrate your ability to manage customer orders and provide excellent service.
Showcase Your Skills: Mention your attention to detail, professional telephone manner, and ability to build relationships. If you have experience using Microsoft Outlook or similar tools, be sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at Etex and how you can contribute to their mission of sustainable construction and excellent customer service.
How to prepare for a job interview at Etex Group
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've successfully managed customer orders and resolved issues, as this will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Attention to Detail
Since accuracy is crucial in order processing, be prepared to discuss how you ensure attention to detail in your work. You might want to mention any systems or methods you use to double-check your work and avoid errors.
✨Prepare for Common Customer Queries
Anticipate the types of questions customers might ask about Etex's products and services. Familiarise yourself with their offerings so you can confidently answer queries and reinforce the benefits of being a customer.
✨Emphasise Teamwork and Communication Skills
Etex values collaboration, so be ready to discuss how you build strong working relationships with colleagues and customers. Share examples of how effective communication has helped you succeed in a team environment.
