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- Tasks: Assist customers with inquiries and process orders while ensuring a top-notch experience.
- Company: Etex is a global leader in sustainable construction, prioritising employee well-being and innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Join a team that values collaboration and makes a real impact in the community.
- Qualifications: Experience in customer service and a strong service mindset are essential.
- Other info: This role is based in Sterling and offers a chance to learn and lead.
The predicted salary is between 27000 - 45000 £ per year.
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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it\’s our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Advisor in Sterling!
The Customer Service Advisor is a pivotal role in our mission to provide the best experience and service for our customers.
What you’ll do:
- Provide basic technical information on Superglass and Sterling products and services and process all purchase orders accurately and effectively.
- Monitor and answer all telephone enquiries in a friendly, professional manner, including questions regarding prices, quotations, and price lists.
- Monitor and address all customer complaints promptly and empathetically in accordance with Company procedures.
- Liaise with internal departments to ensure stock availablility and prompt delivery of all customer orders.
What you’ll bring:
- Demonstrable experience working within a customer-orientated environment in a customer-facing role.
- A strong service mindset with a “customer first” attitude.
- High attention to detail and data accuracy.
- Strong workload management and organisation skills with the ability to prioritise workload appropriately.
- A team player who communicates through empathy and care.
- We are named the world\’s #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
- Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.
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Customer Service Advisor employer: Etex Group
Contact Detail:
Etex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Etex's products and services, especially Superglass and Sterling. Understanding the technical aspects will help you answer customer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, focusing on empathy and professionalism. Role-playing common customer scenarios can prepare you for handling enquiries and complaints in a friendly manner, which is crucial for this position.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed workloads in previous roles. Being able to discuss specific instances where you prioritised tasks will highlight your ability to handle the demands of a busy customer service environment.
✨Tip Number 4
Network with current or former employees of Etex if possible. They can provide insights into the company culture and expectations, which can be invaluable during interviews and help you align your responses with their values.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer support in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer-first attitude and provide examples of how you've successfully handled customer inquiries or complaints in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Etex Group
✨Show Your Customer-Centric Attitude
Emphasise your commitment to customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, demonstrating your 'customer first' mindset.
✨Prepare for Technical Questions
Since the role involves providing technical information about products, brush up on the basics of Superglass and Sterling products. Be ready to discuss how you would handle common customer queries or issues related to these products.
✨Demonstrate Empathy and Communication Skills
Practice responding to hypothetical customer complaints with empathy and professionalism. Show that you can listen actively and respond thoughtfully, which is crucial for addressing customer concerns effectively.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Share examples of how you've successfully handled multiple responsibilities in a fast-paced environment, showcasing your ability to stay organised and efficient.
