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- Tasks: Lead a technical support team to deliver top-notch customer service for Siniat products.
- Company: Etex is a global leader in sustainable construction, prioritising employee well-being and innovation.
- Benefits: Enjoy flexible working arrangements and a supportive, inclusive culture.
- Why this job: Join a trusted company making a real impact in construction and sustainability.
- Qualifications: Experience in customer service, CAD knowledge, and strong communication skills are essential.
- Other info: Opportunity to grow and lead in a dynamic, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bristol, GB
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence. Our people are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our industry. We aim to make a meaningful impact in the lives of our customers and communities.
This role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.
What you’ll do:
- Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
- Manage inbound technical enquiries, including triaging, escalating, and resolving in line with service level agreements.
- Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
- Utilise CRM systems effectively, track team performance, and implement process improvements.
- Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions.
- Measure and report on team activity, manage risks, and ensure continuous improvement in technical service delivery.
What you’ll bring:
- A passion for delivering excellent service and experience in inspiring and motivating a team.
- Experience managing remote customer service or technical support across multiple channels.
- Working knowledge of CAD and the ability to interpret 2D construction drawings.
- Awareness of general construction practices and familiarity with construction products.
- Excellent communication and organisational skills to work effectively across departments and influence improvements.
- An IFE level 3 qualification or interest in completing one.
We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023! Our culture values connection and care, nurturing teamwork, communities, partnerships, and new ways of working, with a focus on safety and the working environment. Our ‘Road to Sustainability 2030’ aims to build a better, sustainable future by caring about social and environmental impacts and developing innovative solutions. We believe diversity of thinking enhances our performance. We are committed to equal opportunities and zero tolerance towards discrimination.
Flexibility: We support hybrid and flexible working arrangements based on trust and role requirements.
Construction Technical Support Team Leader employer: Etex Group
Contact Detail:
Etex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Construction Technical Support Team Leader
✨Tip Number 1
Familiarise yourself with Etex's Siniat product offerings and their unique selling points. Understanding the products inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CAD skills and be prepared to discuss how you've used them in previous roles. Being able to interpret 2D construction drawings is crucial, so showcasing your experience here can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in managing remote teams or customer service operations. Be ready to share specific examples of how you've motivated and inspired your team to deliver excellent service.
✨Tip Number 4
Prepare to discuss your approach to continuous improvement and risk management. Think of instances where you've implemented process improvements in a technical support environment, as this aligns well with the responsibilities of the role.
We think you need these skills to ace Construction Technical Support Team Leader
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Construction Technical Support Team Leader position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the role. Emphasise your leadership experience, technical support background, and familiarity with CAD and construction practices to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service and your ability to inspire a team. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined in the job description.
Highlight Relevant Qualifications: If you have an IFE level 3 qualification or are interested in completing one, be sure to mention this in your application. Highlighting relevant qualifications can strengthen your candidacy and show your commitment to professional development.
How to prepare for a job interview at Etex Group
✨Show Your Leadership Skills
As a Construction Technical Support Team Leader, it's crucial to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, especially in high-pressure situations.
✨Understand the Product Inside Out
Familiarise yourself with Etex's Siniat product offerings and be ready to discuss them in detail. Showing that you have done your homework will impress the interviewers and highlight your commitment to the role.
✨Highlight Your Technical Knowledge
Since the role involves managing technical enquiries and CAD production, be prepared to discuss your experience with CAD software and interpreting construction drawings. This will showcase your technical expertise and relevance to the position.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be ready to provide examples of how you've effectively communicated across departments and influenced improvements in previous roles. This will demonstrate your ability to collaborate and drive change.
