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- Tasks: Provide exceptional customer service and support to our clients.
- Company: Join Etex, a leader in sustainable construction with a people-first approach.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a team that values collaboration and innovation.
The predicted salary is between 28800 - 43200 £ per year.
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it\’s our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Agent in Bristol!
This role is a 12month Fixed Term Contract Maternity Cover.
Working as a Customer Service Agent you will ensure all customer orders are managed correctly and requirements are processed right first time.
What youll do:
- Respond and take ownership of our customers orders anddeliver inspirational customer service.
- Answer customer enquiries relating to our products and services, in a way that reinforces the benefits of being a customer of Etex Building Performance.
- Undertake additional customer related activities as reasonably requested by your Manager.
- Be the key contact for customers and external sales team by proactively managing all aspects of the customer ordering process end to end.
What youll bring:
- Previous experience working in a busy customer service environment.
- Strong attention to detail and high accuracy when undertaking order processing.
- Professional telephone manner plus ability to build strong working relationships with customers and colleagues.
- Maths and English GCSE (or equivalent) at grade C or above.
- Ability to use Microsoft Outlook.
Why join us?
- We are named the world\’s #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our Road to Sustainability 2030 is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
- Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.
Customer Service Agent employer: Etex Building Performance
Contact Detail:
Etex Building Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Etex on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Etex's values and recent projects. We want to show that we’re not just interested in the role, but also in their mission of inspiring new ways of living.
✨Tip Number 3
Practice common customer service scenarios. Think about how we would handle difficult customers or resolve complaints. This will help us shine during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the Etex team.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with our mission at Etex and how you can contribute to inspiring new ways of living.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Agent role. Highlight relevant experience and skills that align with our values at Etex. We love seeing how your background fits into our vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Etex. Be personal, be genuine, and don’t forget to mention how you can help us champion the well-being of our employees and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Etex Building Performance
✨Know the Company Inside Out
Before your interview, take some time to research Etex and their mission. Understand their focus on sustainable construction and how they prioritise employee well-being. This knowledge will help you connect your answers to their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, you'll need to demonstrate your ability to handle various situations with grace. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Teamwork and Collaboration
Etex values collaboration, so be ready to discuss how you've worked effectively in teams before. Share specific instances where you contributed to a group effort or helped foster a positive team environment. Highlighting your ability to connect and collaborate will resonate well with their culture.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company. For example, you could ask about their initiatives for employee development or how they measure success in customer service. This shows you're engaged and eager to learn more.
