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- Tasks: Lead a team in providing CAD and technical support for innovative construction projects.
- Company: Etex, a global leader in sustainable construction with a people-first approach.
- Benefits: Attractive salary, health benefits, flexible working options, and career development opportunities.
- Why this job: Join a passionate team making a real difference in sustainable living.
- Qualifications: Experience in CAD and strong leadership skills required.
- Other info: Dynamic work environment focused on collaboration and employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it\’s our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as aCAD & Technical Support Supervisorin Bristol!
This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.
What youll do:
- Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
- Manage the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements.
- Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
- Utilise CRM systems effectively, track team performance, and implement process improvements.
- Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions.
- Measure and report on team activity, manage risks, and ensure continuous improvement in technical service delivery.
What youll bring:
- A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same.
- Experience in managing remote customer service or technical support across multiple channels.
- Working knowledge of CAD and the ability to interpret 2D construction drawings.
- Awareness of general construction practices and familiarity with construction products.
- Excellent communication and organisational skills to work effectively across departments and influence improvements.
- An IFE level 3 or the interest in completing and obtaining one.
Why join us?
- We are named the world\’s #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our Road to Sustainability 2030 is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
- Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work(depending on the role).
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CAD & Technical Support Supervisor employer: Etex Building Performance
Contact Detail:
Etex Building Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CAD & Technical Support Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Etex on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Etex's projects and values. Show us how your skills align with their mission of sustainable construction and employee well-being.
✨Tip Number 3
Practice common interview questions, but also be ready for technical ones related to CAD and support. We want to see your expertise shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the Etex team.
We think you need these skills to ace CAD & Technical Support Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CAD & Technical Support Supervisor role. Highlight any relevant projects or achievements that showcase your expertise in sustainable construction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our mission at Etex. Be genuine and let your personality come through.
Showcase Your Team Spirit: At Etex, we value collaboration. In your application, mention any experiences where you've worked effectively in a team. This will show us that you’re not just a great individual contributor but also a team player.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Etex Building Performance
✨Know Your CAD Inside Out
Make sure you brush up on your CAD skills before the interview. Be prepared to discuss specific projects you've worked on and how you've used CAD software to solve problems. This will show that you're not just familiar with the tools, but that you can apply them effectively in real-world scenarios.
✨Understand Etex's Values
Take some time to research Etex and their commitment to sustainable construction. Familiarise yourself with their projects and values, especially their focus on employee well-being. This knowledge will help you align your answers with their mission and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Technical Questions
Expect technical questions related to both CAD and technical support. Think about common challenges in the industry and how you would address them. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead and support a team. Prepare examples of how you've successfully managed projects or mentored colleagues in the past. Highlighting your leadership style and how it aligns with Etex's collaborative culture will make a strong impression.
