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- Tasks: Lead a team in providing CAD and technical support for innovative construction projects.
- Company: Etex, a global leader in sustainable construction with a people-first approach.
- Benefits: Attractive salary, health perks, flexible working options, and career development opportunities.
- Why this job: Join a passionate team making a real difference in sustainable living.
- Qualifications: Experience in CAD and strong leadership skills required.
- Other info: Dynamic workplace focused on collaboration and employee well-being.
The predicted salary is between 28800 - 42000 £ per year.
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it\’s our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as aCAD & Technical Support Supervisorin Bristol!
This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.
What youll do:
- Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
- Manage the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements.
- Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
- Utilise CRM systems effectively, track team performance, and implement process improvements.
- Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions.
- Measure and report on team activity, manage risks, and ensure continuous improvement in technical service delivery.
What youll bring:
- A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same.
- Experience in managing remote customer service or technical support across multiple channels.
- Working knowledge of CAD and the ability to interpret 2D construction drawings.
- Awareness of general construction practices and familiarity with construction products.
- Excellent communication and organisational skills to work effectively across departments and influence improvements.
- An IFE level 3 or the interest in completing and obtaining one.
Why join us?
- We are named the world\’s #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our Road to Sustainability 2030 is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
- Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work(depending on the role).
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CAD & Technical Support Supervisor employer: Etex Building Performance
Contact Detail:
Etex Building Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CAD & Technical Support Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Etex on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Etex's projects and values. Show them you’re not just another candidate; you’re genuinely interested in their mission of inspiring new ways of living.
✨Tip Number 3
Practice common interview questions, but also be ready for technical ones related to CAD and support. We want you to shine, so consider doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Etex team.
We think you need these skills to ace CAD & Technical Support Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CAD & Technical Support Supervisor role. Highlight relevant projects and achievements that showcase your expertise in sustainable construction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about Etex and how you can contribute to our mission of inspiring new ways of living. Be genuine and let your personality come through.
Showcase Your Technical Skills: Since this role involves technical support, don’t forget to mention your proficiency with CAD software and any other relevant tools. We want to see how you can bring your technical know-how to our team!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Etex Building Performance
✨Know Your CAD Inside Out
Make sure you brush up on your CAD skills before the interview. Be prepared to discuss specific projects you've worked on and how you used CAD software to solve problems or improve designs. This will show your technical expertise and passion for the role.
✨Understand Etex's Values
Familiarise yourself with Etex's mission and values, especially their focus on sustainable construction and employee well-being. Think about how your own values align with theirs and be ready to share examples of how you've championed similar principles in your previous roles.
✨Prepare for Technical Questions
Expect some technical questions related to CAD and technical support. Review common challenges faced in the industry and think about how you would approach them. This will demonstrate your problem-solving skills and readiness to tackle real-world issues.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and communication. Highlight any initiatives you've taken to foster a positive work environment, as this aligns with Etex's commitment to employee well-being.
