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- Tasks: Lead a team in providing CAD and technical support for innovative construction projects.
- Company: Etex, a global leader in sustainable construction with a people-first approach.
- Benefits: Attractive salary, health benefits, flexible working options, and career development opportunities.
- Why this job: Join a passionate team making a real difference in sustainable living and construction.
- Qualifications: Experience in CAD and strong leadership skills required.
- Other info: Dynamic work environment focused on collaboration and employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it\’s our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as aCAD & Technical Support Supervisorin Bristol!
This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.
What youll do:
- Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
- Manage the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements.
- Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
- Utilise CRM systems effectively, track team performance, and implement process improvements.
- Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions.
- Measure and report on team activity, manage risks, and ensure continuous improvement in technical service delivery.
What youll bring:
- A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same.
- Experience in managing remote customer service or technical support across multiple channels.
- Working knowledge of CAD and the ability to interpret 2D construction drawings.
- Awareness of general construction practices and familiarity with construction products.
- Excellent communication and organisational skills to work effectively across departments and influence improvements.
- An IFE level 3 or the interest in completing and obtaining one.
Why join us?
- We are named the world\’s #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our Road to Sustainability 2030 is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
- Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work(depending on the role).
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Locations
CAD & Technical Support Supervisor employer: Etex Building Performance
Contact Detail:
Etex Building Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CAD & Technical Support Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Etex on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Etex's projects and values. We want to show that we’re not just a fit for the role, but also for their culture of collaboration and innovation.
✨Tip Number 3
Practice common interview questions, especially those related to technical support and team leadership. We need to demonstrate our expertise and how we can inspire others in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the Etex family.
We think you need these skills to ace CAD & Technical Support Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CAD & Technical Support Supervisor role. Highlight any relevant projects or achievements that showcase your expertise in sustainable construction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our mission at Etex. Be genuine and let your personality come through.
Showcase Your Technical Skills: Since this role involves technical support, be sure to detail your technical skills and experience with CAD software. Mention any specific tools or technologies you’re proficient in that would benefit our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Etex Building Performance
✨Know Your CAD Inside Out
Make sure you brush up on your CAD skills before the interview. Be prepared to discuss specific projects you've worked on, the software you used, and how you tackled any challenges. This will show your technical expertise and passion for the role.
✨Understand Etex's Values
Familiarise yourself with Etex's mission and values, especially their focus on sustainable construction. Think about how your own values align with theirs and be ready to share examples of how you've contributed to sustainability in your previous roles.
✨Prepare for Technical Questions
Expect some technical questions related to CAD and technical support. Review common issues that arise in the field and think through your problem-solving strategies. Being able to articulate your thought process will impress the interviewers.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams or projects in the past. Highlight your communication skills and how you foster collaboration among team members.
