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- Tasks: Provide top-notch customer service and support for our innovative products.
- Company: Join Etex, a leader in sustainable construction with a people-first culture.
- Benefits: Enjoy flexible working, a supportive environment, and opportunities for growth.
- Why this job: Make a real impact while helping customers and communities thrive.
- Qualifications: Experience in customer service and a strong service mindset are essential.
- Other info: Be part of a diverse team committed to sustainability and innovation.
The predicted salary is between 28800 - 43200 £ per year.
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry. At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Advisor in Sterling!
The Customer Service Advisor is a pivotal role in our mission to provide the best experience and service for our customers.
What you'll do:
- Provide basic technical information on Superglass and Sterling products and services and process all purchase orders accurately and effectively.
- Monitor and answer all telephone enquiries in a friendly, professional manner, including questions regarding prices, quotations, and price lists.
- Monitor and address all customer complaints promptly and empathetically in accordance with Company procedures.
- Liaise with internal departments to ensure stock availability and prompt delivery of all customer orders.
What you'll bring:
- Demonstrable experience working within a customer-orientated environment in a customer-facing role.
- A strong service mindset with a customer first attitude.
- High attention to detail and data accuracy.
- Strong workload management and organisation skills with the ability to prioritise workload appropriately.
- A team player who communicates through empathy and care.
Why join us?
We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023! Our culture—we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. Our Road to Sustainability 2030 is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions. We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.
Customer Service Advisor in Bannockburn employer: Etex Building Performance
Contact Detail:
Etex Building Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bannockburn
✨Tip Number 1
Get to know Etex and their values! Before your interview, dive into their mission and culture. This way, you can show how your customer service mindset aligns with their goal of making a meaningful impact.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled customer complaints effectively. This will demonstrate your ability to empathise and resolve issues promptly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Etex team and contributing to their vision.
We think you need these skills to ace Customer Service Advisor in Bannockburn
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've made a positive impact on customers in the past, so share specific examples that showcase your service mindset and ability to handle enquiries.
Be Detail-Oriented: Attention to detail is key for this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their information is accurate and well-presented.
Express Your Team Spirit: We love team players! In your application, mention how you’ve collaborated with others in previous roles. Share stories that demonstrate your ability to communicate with empathy and care, as this aligns with our company culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Etex!
How to prepare for a job interview at Etex Building Performance
✨Know Your Stuff
Before the interview, make sure you’re familiar with Etex’s products and services, especially Superglass and Sterling. Brush up on basic technical information so you can confidently answer questions and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you handled complaints or provided exceptional service. This will demonstrate your strong service mindset and ability to empathise with customers.
✨Be Organised and Detail-Oriented
Since the role requires high attention to detail, come prepared to discuss how you manage your workload and ensure accuracy in your tasks. You might even want to share specific tools or methods you use to stay organised.
✨Emphasise Teamwork and Communication
Etex values collaboration, so be ready to talk about your experience working in teams. Highlight how you communicate effectively and support your colleagues, as this will show you’re a great fit for their culture of connection and care.
