At a Glance
- Tasks: Provide top-notch technical support and training to our dealer network across the UK.
- Company: Join a dynamic team in the ground care industry with a focus on innovation.
- Benefits: Enjoy competitive pay, hands-on training, and opportunities for career advancement.
- Other info: Full training provided; perfect for those looking to kickstart their career.
- Why this job: Make a real difference by helping dealers and customers solve technical challenges.
- Qualifications: Strong communication skills and a passion for engineering and customer service.
The predicted salary is between 27000 - 33000 £ per year.
Overview Join our team as an After Sales & Technical Support specialist, where your expertise will be used to support our UK wide dealer network.
You will be looking after all elements of After Sales within our business including technical support for our dealers and customers, warranty policies and procedures, supporting our field based sales team providing expert assistance, troubleshooting with strong communication skills to develop and build on existing relationships.
Duties Respond promptly to dealer and customer inquiries via phone, email, or chat, delivering clear and effective technical support.
Diagnose and resolve technical issues related to products or services, guiding dealers through troubleshooting steps.
Coordinate with internal members of the team to ensure the flow of information and communication is passed to the correct people.
Conduct technical training with our dealer network, this could be updating existing dealers with new technical information or training a new dealer who is now retailing our product.
Maintain detailed records of both dealer and customer interactions, issues, and resolutions using Microsoft Office tools Excel, Word and CRM.
Manage service tickets efficiently, prioritising tasks based on urgency and impact.
Manage our demonstration fleet ensuring maintenance and repairs are carried out to keep the fleet up to date and ready for use at any one time.
Manage the refurbishment of our used machinery programme, machinery will be refurbished to manufacturer standards.
The machinery is then retailed through our own website.
Skills Excellent presentation skills with the ability to communicate technical information clearly and confidently.
Knowledge of engineering including service and repairs, hydraulics, battery maintenance and repairs.
Electric vehicle maintenance and repairs, diagnostics and problem solving, Strong customer service skills, as working with dealer, customers, and a hands on approach is vital.
Effective communication skills in English, both verbal and written, to liaise with diverse audiences.
Proficiency in Microsoft Office Suite, especially Excel for data tracking and reporting.
Solid understanding of IT concepts, hardware, software troubleshooting, and network basics.
Exceptional organisation skills with the ability to manage multiple tasks efficiently within tight deadlines.
Good time management skills to prioritise support requests effectively.
Full training will be given to the successful candidate.
TPBN1_UKTJ
After Sales & Technical Support (Ground Care) employer: Etesia UK Ltd
Join a dynamic team that values innovation and collaboration, where your role as an After Sales & Technical Support specialist will be pivotal in enhancing our UK dealer network. We offer a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, ensuring you can thrive in your career while enjoying the unique advantage of working in a fast-paced environment dedicated to excellence in customer service and technical support.
