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- Tasks: Provide top-notch desktop support to VIP clients in a fast-paced hedge fund environment.
- Company: Join a prestigious hedge fund known for its commitment to excellence.
- Benefits: Competitive salary, career growth, and exposure to cutting-edge technologies.
- Why this job: Make a real impact by supporting high-profile traders and stakeholders.
- Qualifications: 2+ years of VIP support experience in legal or financial services.
- Other info: Ideal for those seeking a long-term career with diverse tech projects.
The predicted salary is between 36000 - 60000 £ per year.
Our client is recruiting a VIP Desktop Engineer to support prestigious Hedge Fund and Asset & Wealth Management clients. Candidates must have proven VIP / white-glove support experience within a legal or financial services environment.
Role Overview:
- Providing VIP deskside support to Traders and senior stakeholders via phone and in person.
- Troubleshooting and resolving issues efficiently, with a focus on first-time fixes.
- Escalating complex issues with clear and detailed documentation.
- Delivering a high standard of customer service to internal users and external partners.
Technical Skills Required:
- Windows 11
- Microsoft 365 (Outlook, Teams, Excel, Word)
- Active Directory (user admin, permissions)
- Citrix / Terminal Services
- VPN & network connectivity (TCP/IP, DNS, DHCP)
- Hardware build, imaging & troubleshooting
- Printer & peripheral support
Experience:
- 2+ years' recent VIP support within legal or financial services.
- Strong experience in corporate environments.
This role would suit someone looking to build a long-term career while gaining exposure to a wide range of technologies and projects.
VIP / White Glove - Desktop Support - Hedge Fund in London employer: eTech Partners
Contact Detail:
eTech Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP / White Glove - Desktop Support - Hedge Fund in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and legal sectors. Attend industry events or webinars where you can meet potential employers or colleagues who might know of openings. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your technical know-how. Bring examples of how you've solved tricky issues in the past, especially in VIP support roles. We want to see that first-time fix magic!
✨Tip Number 3
Tailor your approach! Research the company and its culture before applying. Use our website to find specific roles that match your experience in VIP support. Customise your pitch to show how you can add value to their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for their VIP support needs.
We think you need these skills to ace VIP / White Glove - Desktop Support - Hedge Fund in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your VIP support experience, especially in legal or financial services. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your background aligns with our client’s needs. Keep it professional but let your personality come through!
Showcase Technical Skills: Don’t forget to list your technical skills clearly, especially those mentioned in the job description like Windows 11 and Microsoft 365. We love seeing candidates who can hit the ground running with the right tools!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at eTech Partners
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical skills listed in the job description. Brush up on Windows 11, Microsoft 365, and Active Directory. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your VIP Support Experience
Prepare specific examples from your past roles where you provided white-glove support. Highlight situations where you resolved issues quickly for high-profile clients, as this will demonstrate your ability to handle the pressures of a VIP environment.
✨Practice Your Communication Skills
Since you'll be dealing with traders and senior stakeholders, practice articulating technical issues in a clear and concise manner. Role-play common scenarios with a friend to ensure you can explain complex problems simply and effectively.
✨Emphasise Customer Service Excellence
Be ready to discuss how you prioritise customer service in your work. Share examples of how you’ve gone above and beyond to ensure client satisfaction, as this is crucial in a high-stakes environment like a hedge fund.