At a Glance
- Tasks: Manage technical service delivery and collaborate with stakeholders to ensure effective infrastructure services.
- Company: Join a leading global organisation with a focus on technology and innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Be at the forefront of technology while enhancing your service delivery skills.
- Qualifications: Experience in managed-service environments and strong stakeholder management skills.
Location: London or Birmingham
Hybrid working available.
We are working with a leading global organisation to recruit a Technical Service Delivery Manager to join their technology function. This is an ideal opportunity for someone with a strong technical infrastructure background who is looking to move into a more service-delivery- and stakeholder-focused role while remaining technically credible.
You will work closely with internal stakeholders, strategic technology partners and MSPs, ensuring infrastructure services are delivered effectively, securely and to agreed standards.
You'll ideally have:
- Proven experience working within an outsourced, managed-service or partner-led IT environment.
- Experience managing or coordinating MSPs and multiple technology suppliers.
- A strong understanding of enterprise infrastructure and modern cloud technologies.
- The technical confidence to challenge supplier designs, proposals and delivery approaches.
- Experience managing complex technical workstreams through third parties from initiation through to completion.
- Strong stakeholder-management and communication skills, with the ability to work with both highly technical teams and senior business stakeholders.
Technical Service Delivery Manager - Urgent in London employer: eTech Partners
As a leading Managed Service Provider located near Wembley, our client offers an exceptional work environment that prioritises employee growth and development. With comprehensive training for transitioning 2nd Line Engineers into NOC roles, a supportive team culture, and the opportunity to work in a dynamic 24/7 operational setting, this is an ideal place for those seeking meaningful and rewarding employment in the tech industry.
