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- Tasks: Provide 2nd line support and troubleshoot hardware/software issues across multiple sites.
- Company: Leading construction company with a focus on technology and innovation.
- Benefits: Car provided, fuel card, and opportunities for hands-on experience.
- Why this job: Join a dynamic team and enjoy a varied role with no two days the same.
- Qualifications: Experience in hardware repairs, Microsoft 365, and strong communication skills.
- Other info: Great opportunity for driven IT professionals seeking field-based work.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for an ICT Field Support Engineer for a leading Construction Company to support 4,000 users across 120+ sites.
Responsibilities:
- Providing 2nd line support across desktops, laptops, and mobile devices
- Carrying out site setups, hardware installations, upgrades, and repairs
- Troubleshooting hardware and software issues efficiently and effectively
- Supporting network connectivity, including WAN, VPN access, and wireless configurations
- Managing user accounts and permissions within Active Directory
- Provisioning and deploying devices using Autopilot
- Maintaining accurate IT asset records and assisting with equipment rollouts
- Creating clear technical documentation and sharing knowledge across the ICT team
Skills Needed:
- Experience with site setups, hardware repairs, and hands-on troubleshooting
- Technical skills in Microsoft 365 and Windows 10/11
- Experience supporting WAN environments and configuring mobile devices
- Hands-on knowledge of Active Directory and hardware provisioning (Autopilot)
- Proactive, self-motivated, and comfortable working independently across multiple sites
- Strong communication skills with a customer-focused mindset
This is an excellent opportunity for a driven IT professional looking for a varied, field-based role where no two days are the same.
ICT Field Engineer - URGENT in Hoddesdon employer: eTech Partners
Contact Detail:
eTech Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Engineer - URGENT in Hoddesdon
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for an ICT Field Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with Microsoft 365, Windows 10/11, and Active Directory. We want you to shine when it comes to troubleshooting and site setups!
✨Tip Number 3
Show off your customer-focused mindset during interviews. Share examples of how you've provided excellent support in the past, especially in fast-paced environments. Remember, communication is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace ICT Field Engineer - URGENT in Hoddesdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Field Engineer role. Highlight your experience with hardware setups, troubleshooting, and any relevant technical skills like Microsoft 365 and Active Directory. We want to see how your background fits our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit us. Be sure to mention your customer-focused mindset and any hands-on experience you've had in similar environments.
Show Off Your Communication Skills: Since this role involves supporting users across multiple sites, strong communication is key. In your application, give examples of how you've effectively communicated technical information to non-technical users. We love seeing that customer-centric approach!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at eTech Partners
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft 365, Windows 10/11, and Active Directory. Be ready to discuss your hands-on experience with hardware setups and troubleshooting, as this role demands a solid understanding of these areas.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled hardware and software issues in the past. Think about times when you had to troubleshoot under pressure or manage multiple tasks at once, as this will demonstrate your ability to handle the varied challenges of the job.
✨Communicate Clearly and Confidently
Since this role involves supporting users across multiple sites, strong communication skills are key. Practice explaining technical concepts in simple terms, and be ready to show how you can maintain a customer-focused mindset while resolving issues.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you would approach a site setup or troubleshoot a connectivity issue. Think through these processes beforehand so you can articulate your thought process clearly.