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For Companies At a Glance
- Tasks: Provide 2nd line support and troubleshoot hardware/software issues across multiple sites.
- Company: Leading construction company with a focus on technology and innovation.
- Benefits: Car provided, fuel card, and opportunities for hands-on experience.
- Other info: Perfect for proactive IT professionals seeking field-based challenges.
- Why this job: Join a dynamic team and enjoy a varied role with no two days the same.
- Qualifications: Experience in hardware repairs, Microsoft 365, and Active Directory.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an ICT Field Support Engineer for a leading Construction Company to support 4,000 users across 120+ sites.
Responsibilities
- Providing 2nd line support across desktops, laptops, and mobile devices
- Carrying out site setups, hardware installations, upgrades, and repairs
- Troubleshooting hardware and software issues efficiently and effectively
- Supporting network connectivity, including WAN, VPN access, and wireless configurations
- Managing user accounts and permissions within Active Directory
- Provisioning and deploying devices using Autopilot
- Maintaining accurate IT asset records and assisting with equipment rollouts
- Creating clear technical documentation and sharing knowledge across the ICT team
Skills Needed
- Experience with site setups, hardware repairs, and hands-on troubleshooting
- Technical skills in Microsoft 365 and Windows 10/11
- Experience supporting WAN environments and configuring mobile devices
- Hands-on knowledge of Active Directory and hardware provisioning (Autopilot)
- Proactive, self-motivated, and comfortable working independently across multiple sites
- Strong communication skills with a customer-focused mindset
This is an excellent opportunity for a driven IT professional looking for a varied, field-based role where no two days are the same.
ICT 2nd line Support Engineer - URGENT in Hoddesdon employer: eTech Partners
Contact Detail:
eTech Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT 2nd line Support Engineer - URGENT in Hoddesdon
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for an ICT 2nd line Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common troubleshooting scenarios. We recommend practising with friends or family to get comfortable explaining your thought process clearly.
✨Tip Number 3
Don’t forget to showcase your customer-focused mindset during interviews. Share examples of how you've effectively communicated with users and resolved their issues, as this is key for a role supporting 4,000 users!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always looking for proactive, self-motivated individuals like you, so make sure your application stands out by highlighting your hands-on experience with hardware and software.
We think you need these skills to ace ICT 2nd line Support Engineer - URGENT in Hoddesdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT 2nd line Support Engineer role. Highlight your experience with site setups, hardware repairs, and any relevant technical skills like Microsoft 365 and Active Directory. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention your customer-focused mindset and proactive approach.
Show Off Your Troubleshooting Skills: In your application, don’t forget to showcase your hands-on troubleshooting experience. We love candidates who can efficiently tackle hardware and software issues, so share specific examples of challenges you've overcome in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at eTech Partners
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft 365, Windows 10/11, and Active Directory. Be ready to discuss your hands-on experience with hardware repairs and troubleshooting, as this role is all about providing effective support.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled tricky issues in the past. Think about times when you resolved hardware or software problems efficiently, and be ready to explain your thought process during those situations.
✨Demonstrate Your Customer-Focused Mindset
Since this role involves supporting a large number of users, it's crucial to highlight your communication skills. Practice how you would explain technical concepts to non-technical users, showing that you can keep things clear and friendly.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you'd handle a specific site setup or troubleshoot a connectivity issue. Think through these scenarios beforehand so you can respond confidently.