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- Tasks: Provide top-notch tech support for VIPs and executives in a fast-paced environment.
- Company: Join a dynamic hedge fund in Mayfair, known for its innovative approach and growth.
- Benefits: Enjoy potential travel opportunities and gain experience in high-stakes environments.
- Why this job: Be at the forefront of tech support, making a real impact on executive operations.
- Qualifications: 1-2 years in a similar role, strong communication skills, and a proactive attitude required.
- Other info: Immediate recruitment; send your CV in Word format to seize this opportunity!
The predicted salary is between 36000 - 60000 £ per year.
A growing and dynamic Hedge fund in Mayfair are looking for a passionate and articulate Exec/VIP 1st/2nd Support Engineer to join their busy Team. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. Potential for travel to global office locations to support senior executives during business-critical conferences/meetings.
Responsibilities
- Act as 1st point of contact for all high-priority incidents and requests for executives, VIPs, and senior business stakeholders.
- Maintaining an excellent standard of support and building relationships with key execs/PAs.
- Managing tickets via the service management tool ServiceNow regularly updating incidents.
- Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives.
- Proactively identify potential technical issues and implement preventive solutions and advanced troubleshooting and root cause analysis.
- Active Directory Group Policy/Security Groups administration.
- Basic network troubleshooting skills.
- Participate in ad-hoc support requests, Desk moves, Desk side support, and home visits.
Requirements
- Strong communication, professionalism, and discretion when handling sensitive executive support.
- Experience: 1-2 years of experience in a similar role within the financial or Legal sector.
- An understanding of the importance of excellent customer service and a 'can do' attitude.
- Excellent communication skills, both written and verbal.
- Tactful, diplomatic and able to thrive in an ever-changing environment.
- Ability to work proactively, under pressure, and independently with minimal direction.
My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.
Exec/VIP 1st/2nd Support Engineer - Banking employer: eTech Partners
Contact Detail:
eTech Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exec/VIP 1st/2nd Support Engineer - Banking
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as ServiceNow and Active Directory. Being able to discuss your experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in high-pressure environments, especially within the financial or legal sectors. Be prepared to share examples of how you've successfully managed urgent requests or incidents in the past.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you build relationships with executives and PAs. Think of specific instances where your professionalism and discretion made a positive impact on your support efforts.
✨Tip Number 4
Research the company culture of the hedge fund and be ready to express how your values align with theirs. Understanding their work environment will help you articulate why you're a great fit for their team.
We think you need these skills to ace Exec/VIP 1st/2nd Support Engineer - Banking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st/2nd line support, particularly within the financial or legal sectors. Emphasise your troubleshooting skills and any experience with tools like ServiceNow.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and professionalism. Mention specific examples of how you've successfully supported executives or handled high-pressure situations in the past.
Highlight Technical Skills: Clearly outline your technical skills related to Active Directory, network troubleshooting, and device management. This role requires a proactive approach, so mention any preventive solutions you've implemented in previous roles.
Showcase Soft Skills: Since this position involves working closely with executives, highlight your soft skills such as discretion, diplomacy, and the ability to thrive in a fast-paced environment. Use examples to demonstrate these qualities.
How to prepare for a job interview at eTech Partners
✨Showcase Your Communication Skills
As this role requires excellent communication, be prepared to demonstrate your ability to articulate technical issues clearly. Practice explaining complex concepts in simple terms, as you may need to communicate with executives who aren't tech-savvy.
✨Highlight Your Troubleshooting Experience
Be ready to discuss specific examples of how you've successfully resolved technical issues in the past. Focus on your problem-solving process and any preventive measures you've implemented to avoid future problems.
✨Demonstrate Professionalism and Discretion
Since you'll be supporting high-profile individuals, it's crucial to convey your understanding of confidentiality and professionalism. Share experiences where you've handled sensitive information or situations with tact and diplomacy.
✨Prepare for a Fast-Paced Environment
This role is in a high-pressure setting, so be prepared to discuss how you manage stress and prioritise tasks. Provide examples of how you've thrived in similar environments and maintained a 'can do' attitude under pressure.
