Dynamics 365 CRM Application Support - Remote

Dynamics 365 CRM Application Support – Remote Charity organisation are looking for an Application Support Analyst with excellent Dynamics 365 experience. Please note this is Remote role with 1/2 days a month in their London office. The ideal candidate will have experience with Microsoft Dynamic CRM and will be able to help troubleshoot and asses the current system The Role Microsoft Dynamics 365 CRM Application Support Projects Responsibilities Providing Dynamics 365 CRM support on technical queries and issues raised Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved. Maintain excellent levels of user satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Escalates unresolved incidents.Facilitates recovery, following resolution of incidents.Documents and closes resolved incidents according to agreed procedures. Key Skills & Attributes: Microsoft Dynamics 365 CRM Application Support experience. Problem-Solving: Strong analytical and troubleshooting skills to resolve incidents and improve system functionality. Initiativ…