At a Glance
- Tasks: Manage global IT services and build strong relationships with suppliers.
- Company: Global organisation with a focus on innovative technology solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a chance to shape technology strategies.
- Why this job: Lead impactful projects and enhance global IT service delivery.
- Qualifications: Experience with MSPs and strong technical management skills.
The predicted salary is between 60750 - 74250 £ per year.
Birmingham
Working: Hybrid My client is a global organisation looking for an experienced IT Service Delivery Manager to manage a global MSP delivering infrastructure and project services to 6,000 users worldwide.
Key Responsibilities Manage and build strong working relationships with third-party suppliers and MSPs.
Review and validate supplier infrastructure and cloud submissions before they are approved for production.
Translate high-level technology and architecture roadmaps into clear, practical work packages for outsourced partners to deliver.
Ensure suppliers follow company infrastructure policies, security standards and architectural principles across global environments.
Act as a technical reviewer within the Change Advisory Board (CAB), reviewing supplier changes, assessing risk and ensuring business continuity is protected.
Work closely with suppliers to identify improvements and opportunities that support the organisation’s key technology objectives.
Provide technical input into the development of the infrastructure roadmap, ensuring it supports wider business goals.
Work with internal teams and suppliers to resolve technical issues and delivery risks.
You should have experience working with MSPs or outsourced technolog...
IT Service Delivery Manager employer: Etech Partners Careers
Etech Partners is an excellent employer for Infrastructure Engineers, offering a dynamic work environment in Hoddesdon, Hertfordshire, where innovation and continuous improvement are at the forefront. Employees benefit from a culture that encourages proactive problem-solving and automation, alongside opportunities for professional growth through hands-on experience with cutting-edge technologies like PowerShell and Azure. With a focus on collaboration and support, Etech Partners provides a rewarding workplace for those looking to make a meaningful impact in their field.
