At a Glance
- Tasks: Provide expert support for Google Workspace and manage user accounts effectively.
- Company: Global Recruitment specialist with a focus on client support across multiple regions.
- Benefits: Competitive pay rate of £845 per day and opportunities for professional growth.
- Other info: Onsite role in Stevenage with potential for career advancement.
- Why this job: Join a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Advanced knowledge of Google Workspace and ITSM incident management required.
The predicted salary is between 44595 - 54505 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Location: Stevenage, Hertfordshire SG1 2AS
Duration: 31/12/2027
Work setup: 100% onsite
Pay Rate: £845 per day all inc. (PAYE through Umbrella)
Contractor Must Be Sc Cleared (Active)
Responsibilities:
- Advanced knowledge of Google Workspace Administration
- Account management: Basics
- Google applications and services management: Confirmed
- User support: Confirmed/Expert
- INC/REQ management: Confirmed/Expert
- ITSM incident management (Remedy tickets and requests): Confirmed/Expert
- Reporting: Basic
- Google case management: Basic understanding
- Knowledge of Gmail, Gmeet, Gdrive, Gchat, Google editors (Doc, Sheet, Slide...): Confirmed
- Knowledge of MS365 - Global Email - Network infrastructure understanding: Basics
- Resolve Level 2 Google Workspace: Confirmed/Expert
- Flag technical knowledge gaps: Confirmed
- Flag ITIL process gaps
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often shortlisted within 48 hours.
Support Specialist in Watford employer: eTeam
As a SQL DBA Lead in Manchester, you will join a dynamic team that values expertise and collaboration, offering a supportive work culture where your contributions are recognised. The company prioritises employee growth through mentorship opportunities and continuous learning, ensuring you can advance your skills in a secure and innovative environment. With a focus on performance and security, this role provides the chance to work on enterprise-level database operations while enjoying the benefits of a fully onsite position in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist in Watford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like eTeam.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like eTeam. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Support Specialist in Watford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to eTeam.
How to prepare for a job interview at eTeam
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in eTeam's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services eTeam offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
