At a Glance
- Tasks: Analyse incidents and improve service delivery in a dynamic financial services environment.
- Company: Global recruitment specialist with a focus on innovative solutions.
- Benefits: Competitive daily rate, collaborative culture, and opportunities for professional growth.
- Other info: Work onsite in Manchester with a vibrant team and excellent career prospects.
- Why this job: Join a global team and make a real impact in incident management.
- Qualifications: Experience in financial services, ITIL accredited, and strong communication skills.
The predicted salary is between 66000 - 66000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Location: Manchester (4 days onsite/week)
Rate: 335GBP/Day (Inside IR35)
Job Description:
- Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands-on use of ServiceNow.
- Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with a service-improvement mindset.
- Experience of working in financial services industry
- Strong incident background and experience of Incident Management in enterprise transformation
- Understanding of Problem Management
- ITIL v3 or V4 accredited
- Knowledge of any incident tracking system such as ServiceNow
- Excellent Excel skills
- Reporting skills desirable
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and any ad hoc tasks
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams
- High level of professionalism when communicating with external clients and internal users
- Results oriented, leading by example with excellent analytical and problem-solving skills
- Maintain an attitude of continual service improvement to help suggest improvements and drive change
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often shortlisted within 48 hours.
Incident Analyst in Warrington employer: eTeam
As a leading Global Recruitment specialist, we pride ourselves on fostering a dynamic work culture that values collaboration and continuous improvement. Located in the vibrant city of Manchester, our team enjoys a supportive environment with ample opportunities for professional growth, particularly in the financial services sector. With a focus on employee development and a commitment to excellence, we offer a rewarding experience for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Analyst in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for an Incident Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your ITIL knowledge and be ready to discuss your experience with incident management and ServiceNow. We want you to showcase your skills and how they align with the job description.
✨Tip Number 3
Don’t forget to highlight your soft skills! Communication and stakeholder management are key in this role, so think of examples where you've successfully worked with diverse teams or improved service delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for candidates who are eager to join our global team and make a difference.
We think you need these skills to ace Incident Analyst in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and incident management. We want to see how your skills align with the job description, so don’t be shy about showcasing your ITIL accreditation and any hands-on experience with ServiceNow.
Show Off Your Communication Skills:Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to demonstrate your stakeholder management abilities through specific examples.
Highlight Your Problem-Solving Mindset:We’re looking for someone who’s results-oriented and has a knack for analytical thinking. In your application, mention instances where you’ve successfully tackled problems or suggested improvements in past roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your CV and get in touch with you quickly, often within 48 hours!
How to prepare for a job interview at eTeam
✨Know Your Incident Management Inside Out
Make sure you brush up on your Incident and Problem Management knowledge, especially within the financial services sector. Be ready to discuss specific incidents you've managed and how you applied ITIL principles in those situations.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with stakeholders or cross-cultural teams in the past.
✨Excel at Excel
Given the emphasis on reporting skills, ensure you're comfortable with Excel. Be prepared to discuss how you've used it for data analysis or reporting in previous roles, and maybe even bring a few examples of your work.
✨Emphasise Continuous Improvement
Demonstrate your service-improvement mindset by sharing instances where you've suggested or implemented changes that led to better outcomes. This shows you're proactive and results-oriented, which is exactly what they’re looking for.
