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For Companies At a Glance
- Tasks: Lead UX research to create intuitive customer experiences across digital projects.
- Company: Join a dynamic team focused on evidence-based design in the banking sector.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and training.
- Why this job: Shape user experiences while working with a diverse, global team passionate about innovation.
- Qualifications: Must have a relevant degree and at least three years of experience in UX research.
- Other info: Experience in AGILE teams and the financial sector is a plus.
The predicted salary is between 36000 - 60000 £ per year.
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Job Responsibilities
- Client has a clear focus on creating intuitive customer experiences that are driven from an evidence-based design process; you will be the lynchpin of that principle. Working with a team 20+ strong, UX, UI Design, UX copy and product owners, you will help shape and validate research hypotheses across a varying range of digital projects.
- Work cross-functionally with colleagues globally to shape and support a consistent set of best practices and shared research opportunities and learning in order to mature the research practice within the business.
Key Accountabilities
- Undertake project work as directed by the Head of UX Research. Collaboratively planning and executing end-to-end UX research studies which result in improved experiences for both prospective and existing (consumer and B2B) customers across web and mobile.
- Communicate research conclusions and recommendations to the experience design team and wider business stakeholders (e.g. product owners, analytics, legal, brand, marketing).
- Screening, recruitment and scheduling of participants for relevant research studies.
- Provide the immediate digital team and wider stakeholder community with a broader appreciation of research principles and considerations, undertaking team training / knowledge sharing activities.
- Identify opportunities to further cross-sell UX and research across the business.
- Hands-on experience with: behavioral and ethnographic research, iterative lab/guerrilla usability testing, tree testing, benchmarking, remote/online testing (e.g. Userzoom/Usabilitytesting.com, Optimal workshop), survey design and analysis.
- Strong qualitative and quantitative analytical abilities, with first-rate attention to detail and presentation skills.
- Stakeholder interviews and management.
- Proven history of working in AGILE cross-functional teams.
- Deep understanding of user journeys, personas, user stories, task modelling, usability and human-centered design.
- Ability to successfully manage multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure.
- Experience of working closely with UX, visual designers and developers, to drive effective user research.
- Workshop: Discovery, requirements gathering and co-creation.
- Understanding of accessibility and inclusive design in general.
- Strong project portfolio that clearly demonstrates the calibre of your research skills.
- A relevant degree (e.g. Human Factors, UX, HCI or Cognitive Psychology) and a minimum of three years’ of commercial experience in interaction design or UX research.
- Agency background.
- Experience in the financial sector.
- Good working knowledge of AGILE software (e.g. Rally/AGILE Central, Jira, Confluence).
Seniority Level
Associate
Employment Type
Contract
Job Function
Information Technology
Industries
Banking
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User Experience Researcher employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Researcher
✨Tip Number 1
Familiarize yourself with the specific tools mentioned in the job description, like Userzoom and Usabilitytesting.com. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your understanding of AGILE methodologies. Since the role emphasizes working in cross-functional teams, being able to discuss your previous experiences in AGILE environments will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your project portfolio in detail. Highlight specific research studies you've conducted, focusing on how your findings led to improved user experiences. This will illustrate your practical skills and analytical abilities.
✨Tip Number 4
Network with professionals in the UX field, especially those who have experience in the financial sector. Engaging with them can provide insights into industry-specific challenges and trends, which you can reference during your discussions.
We think you need these skills to ace User Experience Researcher
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and accountabilities. Highlight your relevant experience in UX research, especially in areas like behavioral studies and usability testing.
Tailor Your CV: Customize your CV to reflect your experience with cross-functional teams, AGILE methodologies, and your analytical skills. Include specific examples of past projects that demonstrate your ability to improve user experiences.
Craft a Compelling Cover Letter: Write a cover letter that connects your background in UX research with the company's focus on evidence-based design. Mention your understanding of user journeys and how you can contribute to their team.
Showcase Your Portfolio: Include a strong project portfolio that highlights your research skills and showcases your work in UX design. Make sure to detail your role in each project and the impact of your research on the final outcomes.
How to prepare for a job interview at eTeam
✨Showcase Your Research Skills
Prepare to discuss your previous research projects in detail. Highlight your methodologies, the challenges you faced, and how your findings influenced design decisions. This will demonstrate your hands-on experience and analytical abilities.
✨Understand the Company’s Focus
Familiarize yourself with the company's approach to user experience and their evidence-based design process. Be ready to discuss how your values align with theirs and how you can contribute to creating intuitive customer experiences.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, think of examples where you've successfully collaborated with UX designers, product owners, or developers. Emphasize your ability to communicate research findings effectively to diverse stakeholders.
✨Demonstrate Your Knowledge of AGILE Practices
Be prepared to discuss your experience with AGILE methodologies. Share specific examples of how you've worked in AGILE teams and how this has impacted your research processes and project outcomes.
